评论 (144)

整体评分
4.4
每个评分等级的数量
  • 72% 的评分是 5 星
  • 13% 的评分是 4 星
  • 1% 的评分是 3 星
  • 3% 的评分是 2 星
  • 10% 的评分是 1 星
2022年1月19日

Lack of Customer service - this is constant is a FAIL. EVERY time you have to wait for ages to get their response, no matter how small or big the issue. We can't carry on like this and we have decided to look for another solution. Please BE AWARE! for 40 dollars per month I think II deserve much better support!

DecorMania
英国
大约3年 人在使用应用
FireApps已回复 2022年1月19日

Hi Matt,

Here's Carrick from Sales Box ‑ Shipping & Offers Support Team and we are so sorry for your bad experience with us.

For the bad support from my agent, I personally ...

2018年7月10日

Had technical difficulties, i am waiting for an answer since two weeks. Not pro at all.

Pasquesoone
美国
2年多 人在使用应用
2021年11月15日

Don't believe I was paid so much money for this trash app and they want now to us to pay more money because we changed the Shopify billing.
What a joke

Balardi
美国
接近2年 人在使用应用
FireApps已回复 2021年11月16日

Hi Balardi,

Here's David from Sales Box ‑ Shipping & Offers Support Team and we're deeply sorry for this inconvenience

To make it clear about our pricing, the price of ...

2018年3月16日

- The server is down for an entire day and no is answering emails to clarify the situation or when it coming back live again.

- Features are OK! random bugs popup

-definitely not a stable app to price it at 9$

Carbon Fiber Store
德国
11个月 人在使用应用
2020年2月1日

The App is not working during the weekends, support is low so no one can fix the issue until weekend ends and then it start working and there is nothing to fix. And this happens every weekend. Waste of time waste of money and customers......

Kinder Komfort
德国
7个月 人在使用应用
FireApps已回复 2020年2月2日

Hi there,

This is Lynn from FireApps Customer Support team, and we are sincerely sorry for the trouble you met.

Due to an unexpected server problem and limited development ...

2022年9月26日

The app is not yet updated to support Shopify 2.0 and customer service is beyond Horrendous, when I connected with them through chat I waited around 20 minutes for each response, mid-conversation I was left unanswered for 1 hour and when I got a response it was to tell me the previous agent went home. All I wanted to do was to install the app on a new theme, the experience was beyond trusting, ...

PICSIFIED
墨西哥
5个月 人在使用应用
FireApps已回复 2022年9月27日

Hi there,

Here's Brian from Sales Box ‑ Shipping & Offers Support Team and we sincerely apologize for your bad experience with us.

For the bad support from our agent, we ...

2019年10月28日

TAKE CARE! This App crashed our WHOLE site. We lost Sales and Ad Spend. Just bad devs who are updating the App overnight what let's crash your Store.

voiLaser
奥地利
5个月 人在使用应用
FireApps已回复 2019年10月29日

Dear Kris,

This is Anna, on behalf of the FireApps Customer Service team.

Firstly, we truly apologize for all unfortunate experiences with the app may have caused to you.

...

编辑时间:2020年1月10日

We are getting charged, but the app only work half of the time. In most cases it does not display and the app can't even be opened. It is in general very buggy.

SlapYourElephant
加拿大
2个月 人在使用应用
FireApps已回复 2020年1月12日

Hi Steven,

This is Lynn from FireApps Customer Support team, and I am very sorry for the inconvenience may caused to your store.

I did check our internal system, and found ...

2018年3月3日

2nd time this app is giving me headaches. The first time was showing twice on the website and last time disappeared and my loading page speed was over 20 seconds. I tried to figure out what's the problem and then I found out that it was this app. Really disappointed as the concept was good.

Divmart
美国
大约2个月 人在使用应用
2019年10月28日

the new update of an app crashed my store as well. I had my store off for 1 hour until finally find a way to fix it. support apparently is off in different time zone, and haven't tested the app before they launched it live.

BURGA
立陶宛
大约1个月 人在使用应用
FireApps已回复 2019年10月28日

Dear Gytis,

I'm Kate from FireApps Customer Support team, and I am very sorry for the inconvenience caused to your store.

Because there is an active chat you have opened ...