Shipping Rates Calculator Plus
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I used to love this app but as of November 2024, things changed. The app provider blames Shopify but beware... The customer's IP address is used to find a 'close' postal code (Canada) to produce a shipping rate in the cart. When the customer proceeds to the checkout, the 'close' postal code and province are auto-filled in the shipping address form. We found that many customers don't review their postal code and leave the incorrect 'close' postal code. This has led to several misdirected parcels and returned parcels for us. We are now manually checking each and every shipment's postal code, something that we have never done before and shouldn't have to. Five different Code Blackbelt representatives have looked at my support request and have said they can't prevent the auto-filling of the postal code in the checkout, its a Shopify issue. It took a while to figure out where these wrong postal codes were coming from, I'm removing the app with the hopes of re-installing this app someday after the issue is resolved.
January 2025, I requested that they allow the store owner to turn off the geographic locating. They said they didn't do custom app programming. I was more than thrilled to find another app that has this feature and more.
Hello Evolve Sounding Stone Team,
First of all, we want to take this opportunity to thank you for raising your concern to us and for providing us with your feedback.
We completely understand your sentiments/situation and as mentioned during your email conversation with the team - our app completely relies on Shopify Ajax API and the new behavior stems from how the Shopify checkout page and AJAX API operate which is somewhat independent from our app’s functionality.
As for the Geolocation Feature, it is a built-in feature that we do not have the option to disable with the current version of our app.
Should the situation change and we find a workaround for this behavior or your requested feature has been implemented, we will be happy to reach out and let you know.
We appreciate all your time and effort and we wish you and your store all the success!
Thank you,
Code Black Belt's Support Team
Hello, I like it a lot, but i have a request, can we add it to the product page as well? Thanks for your reply
Hello, thanks for your question.
Our app gets the shipping rates information from Shopify and the Shopify Platform only provides them associated to an existing shopping cart.
There is nothing we can do to show shipping rates on the product page because the Shopify API does not have that option. Please understand that we cannot show information that Shopify does not provide.
This is the documentation of the Shopify API that provides the shipping rates https://shopify.dev/docs/themes/ajax-api/reference/cart#get-cart-shipping_rates-json
As you can see, there is no way to pass a product as a parameter, it always uses the contents of the shopping cart.
bonjour,
Pourriez-vous paramétrer l’application pour moi
Merci
[Note: the feature that allows developers to reply to reviews has only been available since March 2019, that's the reason for the late reply]
Translated from French: "Could you set up the app for me?"
We were contacted by the merchant via email to help tune the app and gladly helped by integrating the app with their theme styles. Merchant was happy with our solution.