Shipping Rates Calculator Plus

This is the 5 plus time this app has stopped working on me,multiple problems, ive lost thousands of dollars becaus eof this. support is slow also

I attempted to use this app but didn't find the support very helpful. There is no live chat option and no phone, so you have to hope they email you back in a timely manner. Most likely going to uninstall it an try to find something with better support. ***Update after your reply: I emailed and used the contact box over the course of several hours without a reply after your initial reply. HOURS. You called me after and said that you were having technical issues on your end and that you had 24/7 support. You offered me the app for free and asked me to remove my review. My site wasn't working properly and I was too nervous to use your app, even at no cost. I used Shopify support instead and they got everything up and running for me. You neglected to mention the part where I waited hours for a reply and that you had difficulties on your end in your reply. That's a red flag for me. So no thank you for the free offer. I had planned to contact you this morning to discuss after last night's issue, but instead you replied to my review, leaving out key info and making it look like I expected responses instantly not mentioning issues on your end (you said you were having issues with your contact platform). If I could upload photos of proof here I would. I'm sure you'll reply in some way to save face, but whatever at this point.