Shipping Rates Calculator Plus

Hello Hamvay-Láng Team,

Thank you for taking the time to share your feedback. We're truly sorry to hear about your experience and the frustration this issue has caused. We completely understand how crucial accurate pricing and shipping details are for maintaining customer trust, and we deeply regret any negative impact this has had on your store.

We want to be transparent: this issue stems from a technical limitation related to Shopify’s APIs, which affects how multi-currency and shipping data are handled. While this is outside our full control, we're not trying to shift responsibility. In fact, we've always taken your concerns seriously and have actively worked with Shopify to advocate for a long-term solution.

Recently, we’ve released updates aimed at improving accuracy in these areas. We’d really appreciate it if you could check on your end and let us know if these changes have helped resolve the issue.

Please know how much we value the relationship we’ve built with you over the years. Our mission has always been to deliver responsive, reliable support and continue improving our apps. Even with platform limitations, we remain committed to helping you reduce the impact and find the best possible solution.

We’ve tried reaching out but haven’t heard back yet. If you’re open to continuing the conversation, just reply to our latest email or contact us anytime at support@codeblackbelt.com. We’re here and ready to assist in any way we can.

Warm regards,
Code Black Belt's Support Team