Shipduo Freight LTL Shipping

I honestly don't know how we'd do it without Shipduo. We've been using them since both of our companies were just getting started, and it's been great watching us grow alongside each other.

Shipduo gives us something that's hard to put a price on: peace of mind. We don't have to worry about shipping or the customer experience after an order is placed—they handle that so we can focus on growing our business and taking care of our customers.

The app has been incredibly reliable, and any time we've needed help, Nick, Bryan, and the entire Shipduo team have been responsive, knowledgeable, and genuinely invested in finding a solution. That level of support is rare.

If you're looking for the best Shopify shipping app, this is it. Great software, exceptional support, and a team that truly cares about their customers. I recommend Shipduo without hesitation.

Critical bug and zero customer support! Read but completely ignored.

The app has a major issue with multi-piece shipments. My order has 8 boxes, but the system only generated 1 label showing "1 of 1" in the top right corner. Shipping 8 boxes with a single "1 of 1" label is impossible and risks losing packages.

To make things worse, I contacted their customer support via live chat to fix this, and they read my messages but completely ignored them. On top of that, the system doesn't even provide an option or button to cancel/refund the label so I can buy it elsewhere. Highly unprofessional for a business-critical shipping app. Avoid if you want reliable fulfillment!

Smarty Supply Co. is incredibly grateful for ShipDuo. As a manufacturer of bulky, heavy products, shipping has always been one of our biggest challenges. Working with independent shipping vendors often led to inconsistent pricing, service, and results. ShipDuo has completely changed the game for us, not only by providing consistency and reliability, but also by significantly improving our shipping profitability.

Beyond the outstanding functionality of the app, the customer service has been second to none. The ShipDuo team is responsive, knowledgeable, and genuinely invested in our success. Whenever we've had questions or needed support, they've been quick to provide solutions and show us how to maximize the platform's capabilities.

ShipDuo has become an invaluable part of our business operations, and we highly recommend it to any company looking to streamline shipping, improve efficiency, and reduce costs.