Shipduo Freight LTL Shipping

Critical bug and zero customer support! Read but completely ignored.

The app has a major issue with multi-piece shipments. My order has 8 boxes, but the system only generated 1 label showing "1 of 1" in the top right corner. Shipping 8 boxes with a single "1 of 1" label is impossible and risks losing packages.

To make things worse, I contacted their customer support via live chat to fix this, and they read my messages but completely ignored them. On top of that, the system doesn't even provide an option or button to cancel/refund the label so I can buy it elsewhere. Highly unprofessional for a business-critical shipping app. Avoid if you want reliable fulfillment!

Smarty Supply Co. is incredibly grateful for ShipDuo. As a manufacturer of bulky, heavy products, shipping has always been one of our biggest challenges. Working with independent shipping vendors often led to inconsistent pricing, service, and results. ShipDuo has completely changed the game for us, not only by providing consistency and reliability, but also by significantly improving our shipping profitability.

Beyond the outstanding functionality of the app, the customer service has been second to none. The ShipDuo team is responsive, knowledgeable, and genuinely invested in our success. Whenever we've had questions or needed support, they've been quick to provide solutions and show us how to maximize the platform's capabilities.

ShipDuo has become an invaluable part of our business operations, and we highly recommend it to any company looking to streamline shipping, improve efficiency, and reduce costs.

ShipDuo has been a game changer for our business. Since implementing it, we’ve seen a noticeable increase in our conversion rate and a boost in customer trust. Being able to display accurate freight charges at checkout—rather than baking those costs into product prices—makes everything far more transparent for our customers, and they really appreciate that.

One of the standout features is the small parcel functionality. It’s incredibly useful when items can’t all fit into one large shipment. We can easily quote customers for individual shipments, which gives us flexibility and helps close more sales without confusion.

But the best part of ShipDuo is their customer service. Their team is always available, quick to answer the phone, and extremely efficient at resolving any issues. That level of support is hard to find.

I highly recommend ShipDuo to anyone looking to accurately display freight charges at checkout and improve the overall customer experience.