Shipping Rates — Shipeasy

We were trialling the app and had zoom call with Siva at LogBase and got all the answers we needed. Excellent service.

Good day,

I am writing this review for Janani. She offered outstanding customer service. She is prompt, efficient, and knowledgeable in what she does. She navigates her way very effectively and is very well spoken. She took the time to explain me everything and to help me understand how to setup my store. She went to the extent of explaining me everything step by step. Initially, I was confused and I thought she was going to rush me. But I started feeling very easy with her service and she really made sure that I understood how to use the application. Thanks to her help, I will definitely remain subscribed to this service as well as recommend it to other friends. I have scheduled another call with Janine to learn about the other services provided. I definitely recommend her services, she is an outstanding agent. Thank you Janani

So far So good! Really happy with the functionality of the app, I had some troubleshooting along the way setting up but Annie and the team were quick to jump in and solve the problems for me promptly. Best customer service, A++++!

Great service. The team (And especially Rahul!) did an excellent job and actually created a feature just for me. 5 stars and highly recommended.

This app is so powerful! It has everything I need. Much thanks to Kumar and Sree for helping me set this up according to my preference. Brilliant app!!

We were after a way to have different shipping rates for bulky and regular items, and for the cart to display these different rates automatically (instead of adding them together). We also wanted a free shipping threshold to apply to regular products but not bulky ones. This app was able to meet our needs perfectly.

They have amazing customer support and are happy to jump in a Zoom call to remotely walk you through all the steps required for your set up. Annie was extremely helpful in getting everything set up for us!
We recommend this app to anyone who has specific shipping requirements that cannot be met by Shopify's default system.

The app is great and does exactly what is needed. I am able to add custom and complex shipping scenarios to the checkout. The assistance is very good and they are more than happy to assist with any request.

Shipping Rates - Shipeasy app has completely met our needs in calculating shipping based on weight and distance from our distribution center. Customer service is amazing - immediate, specific assistance (will hop on a zoom right away to resolve more easily or through chat), friendly and kind and very quick (I haven't wait at all and everyone I have talked to has been an expert who answered my questions). Siva has helped multiple times now and we are so appreciative. They even copied all of my settings from a different one of our stores, so that I didn't have to manually enter and worry about errors.

I used this and am happy with all the features it providing .A big thanks to Mr. Siva for helping out me for customizing the app

Still testing the app but the support is excellent and the app does what's is supposed to. Thanks Raj!