ShipX ‑ Shipping Rates & Rules

This app has really robust and flexible functionality. They also have good product support, including being available to meet on Zoom to screenshare, so they can help set up more complicated shipping scenarios as needed. We have some byzantine requirements in our store, and I would be a bit lost trying to do everything self-serve, so this is SUPER helpful. I met today with the customer support rep Deepan; he was very patient and knowledgeable, and spent as much time as we needed to help fix my new setup request, making sure that all the scenarios I wanted were entered correctly and taking the time to double-check everything. Much appreciated!

Great support - my problem was solved very quickly.

I have been using this app for different stores as well, and it's perfect. Their team is very helpful. Spoke to Varathraj and was very helpful with creating scenarios according to our requirements.

Bareth gave good service and helped resolve my shipping fees issues on my dealer portal.

The team are A-Star! Fixed our problem fast.

Very useful app for different shipping scenarios. Thanks to Jennifer from support, she kindly helped me understand what strategy fits best for my shipping needs.

They always respond promptly and help resolve problems.

I really appreciate Durkesh help and ShipX support is amazing. We can combine different rates and zone based on ZIP codes, SKU and couriers. Amazing!

Janani was really helpful to guide me setup the rate, and very patient to explain the different cases

We used ShipX to handle complex zipcode-based shipping rules — different rates by region, free shipping thresholds, and several zone exceptions — and it handled all of it cleanly. When we ran into an issue with rates not showing up at checkout, Deepn from support walked us through the setup via Zoom call. It turned out to be a product data issue on our side — nothing to do with the app itself. Deepn was patient, professional, and spotted the problem quickly. Excellent support.