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Smart and useful App with a great customer support. But also very confusing and requires a lot of time to understand, perhaps due to imperfect language. Also needs a lot of improvment with UI and UX which is pretty unpleasant. Price performance ratio is amazing tho. Update 2022: Fantastic, useful and efficient app. Customer service from Siva is excellent.
Great support provided by Siva! App does everything we need and looking forward to putting it into practice.
We appreciate you taking the time to leave us your 5-star review. It means a lot to us. Please feel free to reach us if you have any queries, we are here to assist you.
Vinduja & Rahul have been very helpful in assisting our app installation to develop complex shipping scenarios based on postcode and product tags. Couldn't be happier :)
Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.
Rahul was very good at explaining everything, great job.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.
I used this app to set up remote area surcharge based on psotal codes within the EU. The set up was a bit complicated but the support was great They where very responsive. There was some issues when setting it up thats why i didn't give 5 stars but the service seems to work well and the support guys fixed the issues as soon as they could.
We sell products that are very different weights and sizes. Adding the Shipeasy app has allowed us to streamline our previously complicated shipping system. Before Shipeasy, our customers were charged shipping per item because we had so many different conditions and combinations. Now, we have been able to set maximum rates and cater for all shopping cart combinations. After my 1-1 tutorial with the team I was able to set everything up. Before we went live, Siddarth helped me troubleshoot a few issues arising from our previous shipping process in no time. Couldn't be happier with the app.
We have a complex setup for varied rates on an ecom furniture store. With the help of Rahul this app does calculate in the way we need it to work. They are pretty quick to jump in and help if things do go wrong or we just need help.
Thank you so much for your review. We are glad to provide the best service as much as we can, and the appreciation like your feedback keeps us motivated to provide best services.
Feel free to write us back if needed any further assistance.
Best regards,
Logbase
Rahul did a great job explaining the features of the app and helping me identify a new app upgrade that is coming soon.
Looking forward to hearing when the upgrade is available.
Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!
Great Service, Siva helped me a llot, i just stare at the screen and he resolved all of my problems, it was great
***Update June 2023 - Again was helped by the team, Annie was very fast and efficient to get my problem solved. This company is so amazing for their support. I highly recommend them ****
Thank you so much!!! Janini was so helpful in finding the issues with my shipping and resolving the problem (operator error!) I was so happy with the quick response and getting me up and running again promptly and guiding me through things I had forgotten about the app. Love the customer service! I highly recommend.