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Barath helped me. I recently installed the app and attempted to configure it on my own. However, due to the complexity of our shipping rules, I decided to reach out to the support team. Vinduja from the support team promptly responded and organized a Zoom meeting within minutes. She dedicated almost an hour and a half to assist us in setting up the app according to our specific requirements.
This 5-star rating is a testament to Vinduja's exceptional support and dedication. She truly deserves commendation for her outstanding assistance!
Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!
Janani has been an absolute champion today with fixing my shipping profile and shipping rates. I had been very frustrated trying to fix some issues and got myself into more issues.
With Janani's help today I am the happiest ever as all my shipping rates and zones have been cleaned up and my Shipeasy app is enabled once again and I am back in businesses.
Very grateful to Jannai x
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service
I experienced the best customer service and tech support from Raj... He was very patience and really helped me fix a problem with setup. We were losing money hand over fist and even after chat disconnected a few times and everything he was amazing! 10 out of 10!!!
Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂
Rahul & Nithish אפליקציה ברמה מעולה מאוד יש להם שירות מדהים וענו על כל הצרכים שלי. הבחור הנחמד ממש עזר לי והיה קשוב.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
I have been using this app for another website and was very pleased so started using it for another website. Must say, this company's products and services are excellent. Special thanks to Vinduja for going through everything and providing an amazing service. Will always use Logbase for shipping. Thanks
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
This app works amazing for us. We have a 3PL, so we needed to create custom shipping categories for packages with certain weights/dimensions so that the correct carrier is used with our 3PL. Additionally, we need to charge for the market shipping price and not the Shopify discounted shipping price. We've been using this for about 6 months, and the customer support is next level. The set everything up for us via Zoom, and we can always get ahold of someone to troubleshoot if needed. Highly recommend!
Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.
Vindu great customer service
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
This is really a nice solution for shipping rate, and Vinduja helped me a lot during the whole process :)
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Jennifer has been an absolute rockstar this morning! These guys have some of the best back end support. Highly recommend this app.
Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!
I had a setup call with Jenifer and she was wonderful! Helped me set up with everything, now I just need to allow Shopify API and it's good to go! Thank you Jenifer!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.