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Barath helped me. I recently installed the app and attempted to configure it on my own. However, due to the complexity of our shipping rules, I decided to reach out to the support team. Vinduja from the support team promptly responded and organized a Zoom meeting within minutes. She dedicated almost an hour and a half to assist us in setting up the app according to our specific requirements.
This 5-star rating is a testament to Vinduja's exceptional support and dedication. She truly deserves commendation for her outstanding assistance!
Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!
This app has solved a lot of shipping issues for me and it's very functional. And when I encountered technical problems and didn't know how to operate, the technical support staff Janani also gave me very detailed and effective help, which is great!
This app has been super beneficial for our more complex shipping rules. I had a support request and was surprised at how incredibly helpful their support team was. Not only did Siva on their support team solve my issue, but they helped educate me further on how to use their app. I recommend anyone getting this app to schedule a zoom meeting and let them show you around because just know all of the features makes a HUGE difference. I deducted 1 star simply because I feel their documentation could have a lot more content. The documentation they have isn't bad it just needs a lot more content since their app is so robust. Thank you Siva and the LogBase team for helping me complete my work WAY FASTER!
Thank you for your feedback. We are already working on video based user guides and we will be releasing them by the end of this year. We have not updated the current user guides as we could not get convey all setup details through text based user guides. Thanks for using our app !!!
The App support has been incredible. Very reactive, patient and helpful. So far the App is working as I was expected to.
THE most amazing team. I am blown away with how helpful they are and the quality of the service. I have a complex shipping requirement... its so easy with the LogBase products and team
Jenifer was very helpful and helped point me in the right direction quickly and efficiently.
Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!
Sudhan Logbase was very helpful and knowledgeable. When he did not know the answer to a question, he reached out to a colleague for assistance. I am very pleased with the results and help. thank you!
Thank you for the motivating review. Feel free to reach us back and we are glad to assist our valuable customers anytime!
Gratefully,
Sudhan
LogBase Team
Amazing support by Vindu! Had a problem and it was resolved in under 5hrs. I would recommend this app to everyone.
Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you anytime.
Really useful app! We are able to customize our shipping rates by product, country, customer, etc. They have very responsive and good customer support too and were able to help set everything up with me.
We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.
Everything is great. They solve all my problems with app very quickly. I recommended
Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!