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Hi
You guys were awesome. I am still learning to use the ship easy but whatever I need you just make sure it's their in your extension.
Recommendation -: Please add the telephonic support. It's easy to reach out via call, specially when you are in the client meeting.
Thank you for your help.
The app has all the features you will ever need and customer support is very fast and helpful.......
I used this app to set up remote area surcharge based on psotal codes within the EU. The set up was a bit complicated but the support was great They where very responsive. There was some issues when setting it up thats why i didn't give 5 stars but the service seems to work well and the support guys fixed the issues as soon as they could.
excellent customer service
The app seems ok, I am still in testing mode. Jennifer was helpful on a free zoom call to help set things up
After a half-day effort on making the setting, I was finally told that it cannot work on the store, no shipping rates are shown due to a Shopify tech issue. Actually, it's not a tech problem, it's one of my location/warehouses that hasn't been verified. However, it's still a good shipping app, convenient to use, fast response.
Thank you for the update! Please feel free to reach out to us if you need further assistance with the app setup, we will be happy to help you anytime!
Regards,
Logbase
Customer Success Team.
Vigmesh was very helpful. He walked me thru what I needed to get setup from making sure the API key setup to USPS Dev Portal setup.
Jennifer was awesome :)
Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.