Recensioner (939)

Helhetsomdöme
5
Antal per omdömesnivå
  • 99 % av omdömena har 5 stjärnor
  • 1 % av omdömena har 4 stjärnor
  • 0 % av omdömena har 3 stjärnor
  • 0 % av omdömena har 2 stjärnor
  • 0 % av omdömena har 1 stjärnor
11 juni 2024

Barath helped a lot!

FarmHouse Fresh
USA
4 månader användning av appen
Logbase svarade 15 juni 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

20 mars 2024

I had issues understanding how to set up the scenarios. I decided to use their chat feature on their app and they responded very quickly! They helped solve my issue in a matter of minutes. They care about their customers.

Customer Support Rep. Rajkumar was great!

Texas Stock Box
USA
11 månader användning av appen
Logbase svarade 5 april 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service

29 december 2023

We have a very complicated set of needs for shipping:

Brands we can't sell outside our market.
Weird shaped products only some couriers will take.
Free delivery over different amounts for different markets.
Products that will fit in an envelope and weight 50g, up to ebikes that weigh 30 kg and are in huge boxes.
API hook up to FedEx.

This is the only app I've found that meets all of our needs. The checkout page part works quickly too.

To get to where I need to be is taking a while because of the sheer number of options we have, but the support has been excellent, particularly Jenifer. I've used the live chat and Jenifer and I also had a Zoom call where she helped me with a setting I was stuck with.

I haven't put the app live yet, but I am very impressed so far, and I'll update this review once it's been running for a few weeks.

20TwentyStore
Storbritannien
5 månader användning av appen
Logbase svarade 16 januari 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

Redigerat 20 juni 2024

It's a great app for people like us who have complicated shipping methods. This app can have as lot of scenarios as we want. Though I'm not good at English, the support team helped me very patiently. I think it was not easy to look into our admin page, because our language is Japanese. I can't thank you enough.

--additional review--
Janani and the support team were helpful again. I was having trouble because an unknown delivery area had appeared. Although the zone was not visible, the team discovered that it belonged to another app.
They were excellent, and exert efforts to solve the issue.
Thank you very much again.

ZOOMの画面共有をしていただけるので、英語が苦手な方でも大丈夫だと思います。

--one more additional review--
I had a very complicated shipping method request and I could not handle it. So I contacted by chat with my poor English but Vignesh helped me brilliantly. He tried to understand my bad writing patiently. Then he combined some scenarios, and it worked! That's something I can't think of. Vignesh is a specialist. He will be a great help to you.

27 COFFEE ROASTERS
Japan
7 månader användning av appen
Logbase svarade 7 december 2023

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

Redigerat 25 januari 2024

The setup is a little complicated. but the SUPPORT TEAM is GREAT. I had trouble with the initial employee who helped me (I forget his name) But the two that followed RAJ and JANANI were amazing. Knew their stuff, and were quick, efficient, and very knowledgeable about their product, settings and system. So far so good. I will update this review if anything changes.

Elie’s Bows
Kanada
6 månader användning av appen
Logbase svarade 31 januari 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

Redigerat 30 augusti 2024

This App is superb to use. Simple and Clean Functionality - The most liked feature of this app is creating more scenarios which is very useful for us. The support team was Excellent, Rahul, Vindhuja, Nithish handled my requirements, and her quick response helped me solve the problems.

Avishya.com
Indien
Mer än 2 år användning av appen
Logbase svarade 19 januari 2024

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

5 juni 2024

Barath was so helpful and answered all of questions with ease. Would highly recommend this app!

Amy's Interiors Collection
USA
En dag användning av appen
Logbase svarade 10 juni 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

2 maj 2024

I had an amazing support. Siva was very helpful and kind! Thank you so much Shipeasy for providing an amazing customer support!

99depot
Brasilien
6 månader användning av appen
Logbase svarade 7 maj 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

17 april 2024

I found it difficult to set up by myself. Luckily, I contacted the support team and Raj was extremely helpful.

Kombucha-T Handcrafted Drinks
Spanien
2 månader användning av appen
Logbase svarade 19 april 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

29 mars 2024

Just had a support request concerning some special requirements i had. I needed adittional shipping costs for products that were in presale. Due to the extra shipment of these products we needed some special scenarios.
Had a call with Siva, he was super helpful and solved everything according to our requirements.
Big thanks and absolutely recommandation for this app!

Biohof Stövesandt
Tyskland
2 månader användning av appen
Logbase svarade 4 april 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service