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Great support - my problem was solved very quickly.
Vignesh was very helpful, walked me through each step to get all the proper settings situated so we could offer calculated rates to customers in Alaska, Hawaii and Puerto Rico. Thank you!
I could have the name wrong, but our account was initially setup by Jinani, she was BEYOND helpful and got all of our numerous requests setup and working as we wanted. After testing for a week, we found some things that didn't work as expected/planned (not Jinani's fault). So we reached out via chat, was answered in minutes, and resolved in minutes by Deepan. So far, nothing but great things to say about the app & service...
Thank you for rating our app. Please feel free to reach us if you have any queries, we will be glad to assist you.
They always respond promptly and help resolve problems.
I really appreciate Durkesh help and ShipX support is amazing. We can combine different rates and zone based on ZIP codes, SKU and couriers. Amazing!
Janani was really helpful to guide me setup the rate, and very patient to explain the different cases
Deepan was excellent in helping with getting the app set up on our Shopify site!
Excellent Support from Durkesh – Highly Recommended
I had a great experience with Durkesh from the ShipX (ShopX) App Support team. He is very knowledgeable and has a strong understanding of restricted areas and different shipping rate rules.
He explained everything clearly and helped configure the app exactly according to our requirements. The support was excellent, and I really appreciated that the team allows Zoom meeting calls, which made solving issues much faster and easier.
The app itself is very good, and with Durkesh’s help, we successfully resolved all our issues. Now our shipping rates are working perfectly and coming correctly from the ShipX app.
Highly recommended app and support team!
Super happy with this app and the customer support. Nithish helped me resolve a shipping rate issue in just a few minutes. He was very professional and polite. Highly recommended!
Janani was very helpful in helping us with our shipping rate issues. Highly recommended.