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I use ShipX app for my drop-shipping Shopify website My Secure Garden. I needed an intelligent shipping rules and rates app which allows me to charge different shipping rates for different products, as well as delivery supplements for heavy and bulky items, and surcharges for specific products being shipped to certain postcodes. ShipX app is a brilliant app for creating tailored shipping rules and rates. Setting up all the shipping rules I needed was complicated but Nitish was available to help me throughout the set up process, and spent several sessions very patiently helping me to set up all the different rates and rules that I require. Nitish's support during the set up process has been excellent and he has provided me with first class service throughout the set up process - always polite and very knowledgeable and fast to understand my requirements. I have been very impressed by ShipX customer service.
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
So Far so Good, Great number of options for complexty and Barath helped me setup up the scenarios and combined shipping logic over zoom. 10/10 for the first week so far
Love the support team. Deepan was really supportive and helping in every step. Resolved my issue in just 5 minutes.
Janani was incredibly helpful in guiding me through the platform and addressing all my queries. I had very specific conditions for a free shipping campaign, and several components weren’t triggering correctly to make it work. Janani’s support and expertise were invaluable in resolving these issues—thank you so much for the assistance and guidance!
Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.
Nithish from ShipX is such a pleasure to work with. Nithish is very knowledgeable and takes the time to explain how things work. Getting Nithish's help and assistance with setting up shipping structures via ShipX has been most helpful. Thank you Nithish for you help, I appreciate it. Warm regards, Tuesday
Great support to help me get my new shipping rates working properly
Nithish is very helpful and nice. This app is better than the ones I’ve used before. It offers various condition settings, can also be configured for dropshipping, and it’s affordable. Nithish's support was very effective — clear, focused, and intuitive.
Durkesh provided fast and professional assistance. He immediately set up a Zoom call to help me configure my requirements, and I found it extremely helpful.
Barath was extremely helpful in getting my store situated before launch. This should be how Shopify works out of the box! Thanks!
Jennifer & Barat helped set up my shipping rates exactly how i wanted and with speed too.