Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to handle complex shipping needs, especially for products of varying weights and from different vendors. It's praised for calculating shipping costs at the cart level, streamlining checkout, and reducing cart abandonment. The app's intelligent shipping cost adjustment feature and metafields sync are appreciated for improving accuracy and saving time and money. The customer service is commended, with team members being specifically mentioned for their helpfulness. The user-friendly interface and usefulness for businesses using a third-party logistics provider (3PL) are also highlighted.

October 26, 2023

Amazing service! Always there to help you and answer all of your questions. The app is working smoothly, and I am very satisfied! Thank you :)

The Gourmet Basket
Canada
1 day using the app
Logbase replied October 27, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

August 11, 2023

I am totally blown away by the support from this app. They have literally walked me through setting it up, had multiple zoom calls with me and didn't stop until we had it all sorted. I ship commercial kitchen equipment which ranges from small 10KG fryers to 150kg ice cream machines. The shipping is super complex with a lot of customisation and rules. This is the ONLY app that has been able to manage such detailed customisation. The support is the best I have ever had from any app, especially from Siva & Janani. Thank you

auskitchenpro
Australia
8 days using the app
Logbase replied August 13, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

September 17, 2023

We spoke to Dhanasheelan and he has been really patient and proficient to help us go through the basics of the shipping. All our question and clarifications have been addressed and we could not thank him enough for being professional. Shipeasy app - still on test mode but is now considering to subscribe. Helpful resources on the app itself.

Shoeholic
United Kingdom
10 days using the app
Logbase replied September 18, 2023

We greatly appreciate your outstanding 5-star review! We're absolutely delighted to learn about your wonderful experience with us. Your positive feedback holds immense value, and we're grateful that you've taken the time to share it. If there's anything more we can assist you with, please feel free to get in touch. We eagerly anticipate the opportunity to serve you once again in the future. 🙂

May 20, 2023

I highly recommend this app. The customer service is so friendly and game changer. THEY ARE READY TO EXPLAIN EVERY THING A TO Z. Very easy to follow. thank you so much Dinakar and Rahul you guys are the best.

Gavi
Japan
7 months using the app
Logbase replied May 20, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

June 29, 2023

Fantastic support from Siva, sorted out some issues I have been having setting up in no time, and got me going. Great support, and once you know what you're doing easy to set up and use.

Scentish Wholesale
United Kingdom
29 days using the app
Logbase replied July 5, 2023

Thank you for the wonderful review! We very much appreciate you for taking the time to leave us your valuable feedback.

May 2, 2023

amazing and very helpful. highly recommended. Janani was really helpful during the set up and explain the detials well.

Common Love Sydney
Australia
About 1 year using the app
Logbase replied May 3, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to us. Please feel free to reach us if you have any queries, we are here to assist you.

June 20, 2023

Janani provided great service. Able to set up rural shipping rates based on post codes in NZ. Works well!

The Coffee Collective
New Zealand
8 months using the app
Logbase replied June 20, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

June 30, 2023

Rahul, was awesome. He help figure out my shipping and also provided excellent customer service. I also excited with another product that he walked me through.

Triple-CBoutique
United States
25 days using the app
Logbase replied June 30, 2023

Thank you so much for your fantastic 5-star review! It means a lot to the whole team, and we’d love to have you back very soon.

July 11, 2023

Thank you to Dhana for helping me get the app set up. This fits our needs perfectly for our store and the different sizes of items we carry.

Festive Water
United States
7 months using the app
Logbase replied July 12, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

June 9, 2023

Rahul was extremely helpful in helping walk through an issue that we had. he took the time to take notes and elevate it to the backend team to help us understand our logic and also showcased other features of the product

Maiden Home
United States
About 2 months using the app
Logbase replied June 9, 2023

Thank you again for taking the time to share your positive experience with us. Feel free to reach us anytime, we are looking forward to serving you in the future!