Reviews (953)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for simplifying shipping operations and providing clear cost calculations to customers. It effectively handles complex shipping needs such as multi-vendor rates and multiple warehouse scenarios, making it ideal for Shopify Plus merchants. The user-friendly interface is reliable for various business models, and the customer support is exceptional, offering personalized help through Zoom and live chat to optimize shipping settings.

July 3, 2023

Top notch customer service. They respond instantly via chat. Very VERY helpful. In addition, this app is very flexible and can handle most any shipping scenario.

Federal Flags®
United States
10 months using the app
Logbase replied July 18, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback.

September 11, 2021

I used this app to set up complex pricing rates for zip codes and product type. Great customer service!

Compraly
United States
10 months using the app
August 23, 2022

Siva helped me fix some issues regarding free shipping. He was very patient and helpful, and I truly enjoyed the experience. Thank you!

Nasul Roșu
Romania
10 months using the app
October 24, 2023

Super helpful with setting up our shipping rates. Jennifer was extremely knowledgeable and walked us through how to do all!

Duvall Atelier
United States
9 months using the app
Logbase replied October 27, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

February 18, 2022

Siva and team have been a great help with getting this app up and running for our store. The app seems to handle complicated scenarios/rules. Siva has responded quickly to my emails and is also available to talk to on zoom. Thank you Siva and team :)

Ecostork
Australia
10 months using the app
Edited January 23, 2024

Janani and Rahul were very helpful setting up the app for me. They had an answer for all my questions and had great communication

Untamed Earth Organic Farm
New Zealand
10 months using the app
Logbase replied April 26, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

Edited July 22, 2024

Barath and Vinduja provided a great service and solved my set up problem in a few moments.

The app is simple to set up and provides the flexibility needed.

koala-usa
United States
9 months using the app
Logbase replied October 25, 2023

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are thrilled to hear about your positive experience with our product and service.

April 6, 2022

its 1:41am here in Australia. i have been working all night shifts on my website here. booked a meeting with this app through shopify, only just finished my zoom meeting with siva, he navigated the work for me and fixed all my problems with all calculated shipping changes and filled me in with much more. a large thank you ! really happy with the service

reikenastudio
Australia
9 months using the app
February 4, 2022

Great service, the app suppurt was godd. They helped me setup the whole thing over a call. It was done quickly.

R24 Shop
Germany
9 months using the app
May 4, 2023

As a long-time e-commerce business owner, finding an efficient and user-friendly shipping solution has always been a top priority. I am thrilled to say that my search has finally come to an end with the Shipeasy app! Not only does this app offer an incredibly intuitive interface, but it also provides unparalleled customer support, particularly from Siva, who made my onboarding experience seamless.

From the get-go, I was impressed by Shipeasy's clean design and easy-to-navigate features. The app simplifies the shipping process, saving me both time and effort in managing my orders. But what truly sets Shipeasy apart is its metafields sync feature, which automatically syncs product dimensions with each order. This capability has been a game-changer for my business, as it has greatly improved the accuracy of my calculated shipping costs.

During my onboarding process, I had the pleasure of working with Siva, who provided exceptional support. Siva patiently guided me through each step, answering all of my questions and ensuring that I was comfortable with the app's functionalities. Their attentiveness and dedication to customer satisfaction left a lasting impression, and I couldn't be more grateful for their assistance.

In conclusion, the Shipeasy app has revolutionized my e-commerce shipping experience, thanks to its innovative metafields sync feature and outstanding onboarding support from Siva. If you're looking for an accurate and efficient shipping solution, I wholeheartedly recommend giving Shipeasy a try. It's truly a game-changer for any e-commerce business owner!

Big Box Outlet Store
Canada
9 months using the app
Logbase replied May 5, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.