Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to handle complex shipping needs, especially for products of varying weights and from different vendors. It's praised for calculating shipping costs at the cart level, streamlining checkout, and reducing cart abandonment. The app's intelligent shipping cost adjustment feature and metafields sync are appreciated for improving accuracy and saving time and money. The customer service is commended, with team members being specifically mentioned for their helpfulness. The user-friendly interface and usefulness for businesses using a third-party logistics provider (3PL) are also highlighted.

July 6, 2023

Wonderful app. Support team is super helpful. Thanks to Vinduja for helping us.

BlueJay Avenue
United States
Over 1 year using the app
Logbase replied July 6, 2023

Thank you for the wonderful review! We very much appreciate you for taking the time to leave us your valuable feedback.

May 24, 2023

Very straightforward, provides a lot of options, and has a great support team! Thank you to Kavishan for his help with getting this installed and tailored to our new store!

Pretty Bash
United States
7 days using the app
Logbase replied May 24, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

May 30, 2023

Excellent APP, but not least, the customer support is fantastic. I explained my problem, and an operator-assisted me until a solution was found.

Frenchie Breed
United Kingdom
10 days using the app
Logbase replied May 31, 2023

We appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon.

July 28, 2023

Dhana is absolutely amazing. He went above and beyond to answer any and all of my questions. He is very helpful and I would not hesitate to refer my friends to him.

Mia + Sophia
United States
3 months using the app
Logbase replied July 30, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

August 24, 2023

Customer service is spot on. Raj spent over an hour with me setting up and testing the rates in the cart for QTY and location settings. He stayed on until we were sure it was all 100% correct. App seems a lot more intuitive that shopify's own settings and can adjust rates based on Quantity. So far so good!

GT Wheels
Australia
About 10 hours using the app
Logbase replied August 26, 2023

Your positive review means a lot to us, and we're truly grateful for it! Should you have any inquiries or concerns, please feel comfortable reaching out to us. We're dedicated to offering you assistance and support whenever you need it.

August 17, 2023

Absolutely amazing support from Jenifer and Siva during the set-up process. I highly recommend this App. Dedication to customer service is excellent!

Noah Living
Germany
3 days using the app
Logbase replied August 18, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

July 14, 2023

the support team is super helpful. Janani helped me on the set up to make sure it works properly. Nice App!

agnes b Cafe Fleuriste
Hong Kong SAR
6 days using the app
Logbase replied July 15, 2023

Thank you so much for the wonderful review! Please feel free to reach us if you have any queries, we will be glad to assist you.

September 5, 2023

Dhana Sheelan was very helpfull, he helped us setup the application smoothly !
thx a lot!!

Casa Zanoni
France
20 days using the app
Logbase replied September 7, 2023

We deeply value your positive review, and we want you to understand that we're committed to offering assistance and support whenever you have questions or concerns. Please feel free to contact us without hesitation; your satisfaction is of utmost importance to us.

September 14, 2023

Works well. Support is great.

Tiber River
Canada
3 months using the app
Logbase replied September 15, 2023

Thank you so much for your fantastic 5-star review! We are thrilled to hear that you had a great experience with us. It means the world to us that you took the time to share your positive feedback. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future🙂

September 6, 2023

Wonderful shipping rate app. Support was very quick and responsive. This app is a must-have for displaying proper shipping rates to customers.

Yoloha Yoga
United States
7 days using the app
Logbase replied September 7, 2023

We deeply value your positive review, and we want you to understand that we're committed to offering assistance and support whenever you have questions or concerns. Please feel free to contact us without hesitation; your satisfaction is of utmost importance to us 😊