Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to handle complex shipping needs, especially for products of varying weights and from different vendors. It's praised for calculating shipping costs at the cart level, streamlining checkout, and reducing cart abandonment. The app's intelligent shipping cost adjustment feature and metafields sync are appreciated for improving accuracy and saving time and money. The customer service is commended, with team members being specifically mentioned for their helpfulness. The user-friendly interface and usefulness for businesses using a third-party logistics provider (3PL) are also highlighted.

September 11, 2021

I used this app to set up complex pricing rates for zip codes and product type. Great customer service!

Compraly
United States
10 months using the app
Edited January 23, 2024

Janani and Rahul were very helpful setting up the app for me. They had an answer for all my questions and had great communication

Untamed Earth Organic Farm
New Zealand
10 months using the app
Logbase replied April 26, 2023

We really appreciate your valuable time to share your rating with us. Feel free to reach us anytime and we will be happy to assist you. Thank you again!

August 23, 2022

Siva helped me fix some issues regarding free shipping. He was very patient and helpful, and I truly enjoyed the experience. Thank you!

Nasul Roșu
Romania
10 months using the app
February 18, 2022

Siva and team have been a great help with getting this app up and running for our store. The app seems to handle complicated scenarios/rules. Siva has responded quickly to my emails and is also available to talk to on zoom. Thank you Siva and team :)

Ecostork
Australia
10 months using the app
April 6, 2022

its 1:41am here in Australia. i have been working all night shifts on my website here. booked a meeting with this app through shopify, only just finished my zoom meeting with siva, he navigated the work for me and fixed all my problems with all calculated shipping changes and filled me in with much more. a large thank you ! really happy with the service

reikenastudio
Australia
9 months using the app
February 4, 2022

Great service, the app suppurt was godd. They helped me setup the whole thing over a call. It was done quickly.

R24 Shop
Germany
9 months using the app
March 24, 2023

The customer support is phenomenal, responded quickly and help me setup some pretty complex shipping scenarios. Siva also walked me through how to setup more product shipping specialty rates in the future, he was super helpful! I'd highly recommend the app, excellent product for our complex scenarios and incredible, fast customer service! Thanks guys!

Soulfa by My Designer Furniture
United States
9 months using the app
Logbase replied March 27, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us any time for further assistance. We will be glad to help you!!

March 3, 2023

This is a very good shipping setting app, which is very helpful for our store. There is a very professional support team that resolved my issues very quickly. Sowmiya is great!

OlyVogue
Hong Kong SAR
9 months using the app
Logbase replied March 13, 2023

Thank you very much for taking the time to leave us this wonderful review. It was great assisting you and please feel free to contact us at any time for further assistance. We'll be glad to help you.

July 12, 2022

Siva is great and made our day by helping us to set up the shipping settings for our business. Great App!

WholeFoodsBox
United Kingdom
9 months using the app
February 7, 2023

Rahul was very helpful with my request. I asked for assistance through chat and immediately got a zoom invitation and he was able to sort out my issue and fix it very quickly. Super happy with the support here. Thank you.

Oz Hammocks
Australia
8 months using the app