Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ability to handle complex shipping needs, especially for products of varying weights and from different vendors. It's praised for calculating shipping costs at the cart level, streamlining checkout, and reducing cart abandonment. The app's intelligent shipping cost adjustment feature and metafields sync are appreciated for improving accuracy and saving time and money. The customer service is commended, with team members being specifically mentioned for their helpfulness. The user-friendly interface and usefulness for businesses using a third-party logistics provider (3PL) are also highlighted.

February 29, 2024

Very intuitive and easy to use. Great support through chat.

DMP Sympathy Flowers
Canada
21 days using the app
Logbase replied March 2, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

February 16, 2024

The most patient and thorough customer care ever. Helped me get a complex shipping scenario taken care of and walked me through every step. Would recommend 100 times over.

Lovin' Glovin'
United States
3 days using the app
Logbase replied February 18, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

February 13, 2024

Very easy to understand once Jenifer showed me the details and explained everything. I'm new to all these things but I feel Jenifer understoond all my questions and helped me through everything. Great Agent!

Thrill Nexus
South Africa
1 day using the app
Logbase replied February 18, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service.

February 26, 2024

The Support provided via Zoom is very useful to explain how to setup the App. Janani was very patient, knowledgeable and helpful.

Instant Office Furniture
Australia
6 days using the app
Logbase replied February 28, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

March 27, 2024

Jenifer helped me good!

HelloChair
Netherlands
3 months using the app
Logbase replied April 5, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service

December 26, 2023

This app has been great so far! i went through about 10 different shipping apps before finding shipeasy (including at least 5 recommended from shopify support team based on my specific needs) But nothing was working for me until now!
Janani was very helpful as well (as the other customer service assosiate i had a meeting with this morning).She solved all my trouble shooting issues!

KingofMattresses
Canada
3 days using the app
Logbase replied December 28, 2023

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

January 19, 2024

Vinduja has been very helpful in helping set up my shopify store, highly recommend shipeasy.

The Australian Brisket Board™️
Australia
12 days using the app
Logbase replied January 25, 2024

Thank you so much for the wonderful review. It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you!

Edited February 2, 2024

Fantastic help from Shiva, will definately be using other apps from them

Dahlia May Flower Farm
Canada
About 2 months using the app
Logbase replied January 16, 2024

Thank you so much for taking the time to share your feedback with us. We are grateful for your kind words and delighted to hear about your positive experience with us.

February 24, 2024

Rahul - Very good service, quick and straight forward support. Awesome!

SIBS COFFEE ROASTERS
Philippines
2 days using the app
Logbase replied March 1, 2024

Thank you so much for the wonderful review! It means a lot to us. Please feel free to reach us if you have any queries, we will be glad to assist you.

March 28, 2024

outstanding support by Siva (probably one of the best support I ever had across any app / platform). The app helped me fix a shopify missing feature to avoid doubling shipping prices by locations. thank you!!

RoasterCup
Luxembourg
About 4 hours using the app
Logbase replied April 5, 2024

Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words and are happy to hear about your positive experience with our product and service