ShipX ‑ Shipping Rates & Rules

Our shipping rules are a bit convoluted, and I was unable to figure out how to make it work myself. However, their team is SUPER responsive, and ended up doing pretty much everything for me. This will save a significant amount of time in custom invoicing and awkward calls to customers when vanilla Shopify shipping doesn't combine our rates as intended.

Amazing support from Nitish at Ship X. I had a really complicated shipping setup to sort out, and he breezed through it like it was nothing. Super helpful, straight to the point, and instant support when I needed it -couldn’t have asked for better!

We are very pleased with the powerful shipping algorithms (scenarios) that can be combined to handle all the shipping calculation situations for our various products.
We did encounter a few challenges with mixing products across scenarios that we couldn't figure out, so we reached out to their tech support. They offer a complementary Zoom meeting with their tech support with many times available same day or any day in the week. We were luckily connected with Jennifer who took the time to fully understand our complex scenarios. While she couldn't immediately come up with a solution, she worked with her team for 36 hours and after their testing, she came back for a second Zoom meeting to show how to setup the scenarios to meet our needs. These solutions worked perfectly. She is definitely a great asset to the team.
While we have only been live with the website for two days, we are very pleased with how ShipX is calculating our custom ship rates.

Thankyou so much team ShipX.. you should be call ShipRoX :)
Special Mention & Thumbs up: Nithish, Barath & Jenifer Joys (Loved your help & support in setting this app for me)

I recommend this app to everyone who wants to use calculated shipping/handling rates on multiple conditions.. I've using it for couple of months and I'm in love with the features this app provides.

It looks difficult to set it up for the first time and I was overwhelmed by seeing so many parameters, that's when I asked for the support and to my luck which I don't find with multiple apps em using, it was super prompt.

They had setup a zoom call within minutes and if one is not comfortable with the settings like me, taken the control and set them up themselves. Just wowwwwww!!!!

I had difficulty combining shipping rates but arranged a zoom call and spoke to Durkush who was extremely helpful. He understood the issues right away and, with my permission, took control of my screen to show me how to resolve the issue. Extremely polite and patient with me, thank you for you assistance and professionalism.