Overall rating Based on 31 reviews
Dotmall Barbecues and Heaters
Very good app. I have a very diverse range of products and their system gives me a lot of flexibility for shipping. Whether it is for a single product or a geographic area.
Their 'how to' videos are straight forward to follow and when you get stuck they are quick with answers to your questions.
Very happy to recommend.
This app has saved me so much time and effort. Its features are awesome but the most impressive thing to me, personally, is the help and support from the team at SmartSend.
I had a few teething issues to begin with but none of this was a problem due to the constant help and support.
With replies to questions coming back very quickly and help ALL the way to the end, I cant say enough about their service.
The Midnight Gang
This app has made fulfilling my orders so easy and has saved so much time. It is easy to use and the support staff are excellent. Anytime there has been a small hiccup they respond super fast and always resolve any problems. They go above and beyond by following up and checking in to see how things are going. Would highly recommend.
I followed the directions on the first time user checklist and step one indicates for me to enter my VIP credentials on the "settings" page, and "settings" is a hyperlink. I clicked the hyperlink and received the following error message:
[The page you're looking for couldn't be found
Check the web address and try again, or try navigating to the page from Shopify Home.]
If you can't even get simple things like this sorted, I have no faith in your company to perform even the simplest task.
Pink Flamingo interiors
Wasnt even able to register for an account. Form was buggy and wouldnt accept suburb or postcode information. Might be a good service but I wasnt able to even get a try.
Couldn't run my Shopify store without this app! I spent about 3 months researching and trialling different options and Smart Send came out by far the winner for me. I sell large, heavy items and need affordable and flexible shipping options with live quoting. My wholesale customers also benefit from the B2B rates which is a great addition.
The service is exceptional. It's been a bit of a learning curve for me as I'm no expert in freight logistics but the staff always respond promptly and have solved my many questions and issues as they arise.
Happy customer! :)
The Bircher Bar
Awesome app that works perfectly. Absolutely love it!
Great platform which makes your day more productive and efficient.
We are happy to trial with 25% discount offer and are happy to continue with it.
Very easy and very efficient to use.
Aquatic Supplies Australia
Fantastic app, don't know how we managed without it. Support is brilliant.