Overall rating Based on 33 reviews
The Treegear Store
Good value shipping. I did have an issue where one of their carriers lost a $500 item in a vehicle accident (not their fault), which was fortunately covered by their transport insurance. It took a while to recover it but they came through in the end.
As you know we have been trying very hard to rectify this ongoing issue with the carrier for quite a while. As you mentioned the item has been returned to you now by the carrier after Smart Send continually discussed this with our contacts at the carrier. Smart Send tried extremely hard to rectify this issue for you but unfortunately not everything in transport always goes 100% to plan. We are glad you have received the item back now.
As you say and as I mentioned to you today in the customer service ticket, the difference in price we emailed you about most likely was due to the carton being slightly bent out of shape and when it went through the carrier's automated machinery it took the wrong dimensions of the carton. As I stated, we are waiving the additional charges and will discuss this with the carrier.
Regards the other claim you have for the 2nd item, we are waiting on the carrier to respond to us. We have done everything we need to do to expedite the claim and despite what you may have been told by the carrier when you called, there is no paperwork they need from us at this point in time to finalise the claim.
Trevor we apologise for these 2 issues you have experienced recently and we will keep you updated on the claim for the 2nd item as mentioned.
Excellent customer service, fast response and great communication. Very competitive shipping rates!.
Dotmall Barbecues and Heaters
Very good app. I have a very diverse range of products and their system gives me a lot of flexibility for shipping. Whether it is for a single product or a geographic area.
Their 'how to' videos are straight forward to follow and when you get stuck they are quick with answers to your questions.
Very happy to recommend.
This app has saved me so much time and effort. Its features are awesome but the most impressive thing to me, personally, is the help and support from the team at SmartSend.
I had a few teething issues to begin with but none of this was a problem due to the constant help and support.
With replies to questions coming back very quickly and help ALL the way to the end, I cant say enough about their service.
The Midnight Gang
This app has made fulfilling my orders so easy and has saved so much time. It is easy to use and the support staff are excellent. Anytime there has been a small hiccup they respond super fast and always resolve any problems. They go above and beyond by following up and checking in to see how things are going. Would highly recommend.
I followed the directions on the first time user checklist and step one indicates for me to enter my VIP credentials on the "settings" page, and "settings" is a hyperlink. I clicked the hyperlink and received the following error message:
[The page you're looking for couldn't be found
Check the web address and try again, or try navigating to the page from Shopify Home.]
If you can't even get simple things like this sorted, I have no faith in your company to perform even the simplest task.
Pink Flamingo interiors
Wasnt even able to register for an account. Form was buggy and wouldnt accept suburb or postcode information. Might be a good service but I wasnt able to even get a try.
Couldn't run my Shopify store without this app! I spent about 3 months researching and trialling different options and Smart Send came out by far the winner for me. I sell large, heavy items and need affordable and flexible shipping options with live quoting. My wholesale customers also benefit from the B2B rates which is a great addition.
The service is exceptional. It's been a bit of a learning curve for me as I'm no expert in freight logistics but the staff always respond promptly and have solved my many questions and issues as they arise.
Happy customer! :)
The Bircher Bar
Awesome app that works perfectly. Absolutely love it!
Great platform which makes your day more productive and efficient.
We are happy to trial with 25% discount offer and are happy to continue with it.