Coordinate Shipping Loss Cases
With a guaranteed 24-hour response time, customers communicate directly with us and we help them every step of the way.
Elevate Customer Experience
Gives customers a new level of trust towards your store. This can increase conversion as well as help avoid cart abandonment.
You earn commission on every order protected! Keep customers happy and money in your pocket.
About G1 Shipping Warranty Manager
About Shipping Warranty Automation by Guardia One
Due to the ever increasing presence of e-commerce, hundreds of thousands of packages are being shipped throughout the world on a daily basis. Because of this, it is becoming more and more common for packages to become lost in transit, or arrive at your customer’s house broken or damaged. Porch theft is also becoming a common place issue. As a merchant, a significant amount of time and money is spent communicating with customers and coordinating replacement shipments.
Shipping Warranty Automation by Guardia One is a completely free service dedicated to aiding merchants like you to save time and money by taking care of these customers affected by shipping loss, as well as earn daily revenue commissions, all with zero effort on your part.
How Does it Work?
It’s simple. Just download our shopify app and an option will be automatically added at checkout prompting customers to add shipping protection for only $0.98 (if the order total is greater than $100, the price becomes 1.2% of the order total). After their order is placed, they will receive an email from Guardia One with instructions in the event their package is lost, damaged, or stolen. If one of these events occurs, a Guardia One agent will then coordinate with the customer and will place a replacement order on their behalf, all within a guaranteed 24-hour timeframe.
You will earn commissions every time this option is added! Earn extra revenue every time a customer applies shipping protection to their cart. Because we are not an insurance provider, the cost of replacement products will simply be deducted from the commission percentage. If replacement costs exceed the commission percentage, then the cost can be deducted from the Guardia 1 Royalties.
Improved Customer Experience
Customers are much more likely to return to somebody they trust and have had a great experience with. This option can also help avoid cart abandonment and increase overall conversion.
How Do I Sign Up?
Simply download the app using your Shopify Store's login. Once it is downloaded, launch the app to automatically add the feature to your website. Here, you will have acces to a detailed dashboard which will show you the number of orders protected by Shipping Protection, as well as the total revenue which has been protected.
See the app in action
Explore how the app works in an example store.View example store
External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.
Most recent reviews
I've been using this app for about 1 week and I love it. They are professional! You get an onboarding call and a case manager. Top notch! If you want peace of mind for your customers (and for yourself!) - I highly recommend.
Customer service is off the charts exceptional. Quick responses, crystal clear about the tasks being performed on your site, and the ability to protect customers as well as realize a few extra dollars from it is awesome... it will help year over year without question! UPDATE:
A few weeks in, and I continue to get personal communications about my experience with the app from the company. There is no other developer that has offered the communication this company has, and close to 90% of my customers are utilizing this service with their purchases. Because of their communications, I will continue to add unbiased opinions about my experience. 100% so far
Continued communication from the company, and my customers have mentioned to me that they are also happy that I offer this to them. A few bucks is a small price to pay for peace of mind as a customer, and it extends to you and your business as well. 5/5 UPDATE
I've had one shipment issue and ended up resolving the problem on my own after talking with Guardia1 about the shipment. Fast and clear communication and options when there is an issue, NO BS. It's a pleasure to be running this on my site
Cents Of Style
Guardia1 is the shipping warranty solution we have been looking for. It’s a practical and economical service offering that provides real value to both my consumer and my business.
The service has been great. Guardia1 has a customer first mentality, which has been really refreshing.
Shipments occasionally get lost, damaged or stolen. Usually I have to take on the burden of replacement. Guardia1 allows me to offer great service and also protect my hard earned revenue.
I’ve recommended the service to all my friends and they are loving it as well.