Avis (602)
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Could not set up a USPS account through Shipping Easy. Despite having the correct shipping/billing address, Shipping Easy APP kept giving a "Billing address could not be verified with USPS" error code. Tech support was quick to respond to my call but could offer no solution. Had to delete APP less than 30 minutes after installing.
You cannot create irregular package sizes (poly bags). Otherwise easy to use, but seems a bit lame that of all the effort they put into building this, they leave this out.
I installed the app - then uninstalled and it is still charging me. I need to dispute the charges but there is no good way to get in touch with anyone.
Funky experience with creating an account on their system, then they take all your data, and the only way to get an option to delete your account is to give them a credit card, because the "delete my account" button is hidden under "Billing and Subscription".
Lack of customer support email or phone for new users on their website is pretty icky, and the worst thing is that I got a random call from someone in Texas asking me if I wanted a demo. I did not agree to be solicited via phone.
Not recommended.
Where is the FedEx Ground option?
Seems to work for US destinations, but not Canadian destinations.
-Andrew
A little weird to use and the prices are higher than USPS. Don't about prices for other carriers. Contacted live chat and had good experience, until I did not receive the email I was promised by the chat person. This happened twice.
It seems like exactly what we need, but they haven't been able to send us a verification email on the 2 accounts we tried, so, I guess that's a bad start.
Ironically named ShippingEasy when it is nothing but difficult. The interface isn't bad, but when bugs do come up, don't expect any help. Their sales staff is easy to reach, bugging you by chat everytime you go to their site, but try to get support, good luck!!! The forums are useless taking days to get a response, and email is even worse with message going completely unanswered. Don't expect this to change anytime soon, the company was bought by Stamps.com, notorious for their terrible customer service.