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We've been using ShippingEasy since early 2016 for USPS shipping for a few of our businesses. Like any new account, you have to go through and get it all setup correctly. Once you're up and running, you can literally have a label printed in about 3 clicks and 3 seconds when the orders sync with your stores. The whole site works great, it's easy to use, and the functionality is well documented so you can usually find instructions for anything you're trying to learn how to do. The customer service is VERY accessible and knowledgeable. You can get a representative on the phone, email, or chat which we love!
This app has saved us SO much time. We ship using USPS Priority Mail and the integration between our Shopify store & ShippingEasy is so great. ShippingEasy pulls each order and the product weight directly from our site. Now we can generate & print shipping labels with just a few clicks.
I found the interface at ShippingEasy a little bit difficult to use at first. A customer service rep called me after they noticed I'd signed up but wasn't using the service. She was so helpful, showed me how everything worked, and I love ShippingEasy now. Great customer service.
Fantastic customer support. Highly recommended app - a must have if you are selling on multiple marketplaces.
I'm new to both Shopify and ShippingEasy. So far the process has been flexible easy. When needed, the Support team has been responsive and great. I would recommend it to a friend and fellow small start-up like mine. www.mmffvt.com
So far we are loving Shipping Easy. We ship about 500 packages per month, mostly USPS. Its easy to use and we can print packing slips and labels for all the orders on a given day with a few clicks. It will learn rules that will speed up daily shipping. The customer service is top notch- a real live person answers the phone when you call - and they actually know their stuff. (unlike most of the "gurus" that I have dealt with). Seriously, loving it and would highly recommend. BTW- I'm just a regular customer and I was not paid or bribed to write this and none of my friends or family work there.
Kirby Erdely
www.orangescrew.com
I wasn't going to write a review but this app really put me whole in my wallet! I am completely disappointed. First off, all my orders didn't properly sync I had to manually input nearly ALL orders. Second, i didn't save a single dime! Shipping prices on this app were nearly 75% HIGHER than the app i used prior on top of that if you want to "save" on shipping you have to pay a monthly fee to receive a shipping "discount" (app i used prior has absolutely no fees and far lower shipping prices, dramatically lower) the customer service/sales team were very kind and helpful but that's about it. From a business perspective this app did NOT save time nor money both of which are very important to any business owner. I'm extremely disappointed with this app. Money down the drain..
Just starting out, but Matt (the sales rep who contacted me) was really helpful right off the bat and did a great job describing the service to me, which was exactly what I needed for my shop. So far everything has been smooth as can be for the setup, installation, etc.
Always able to reach a person when calling main number. Love that. This time they had to had a support team member call me back - took less than 10 minutes.
Got help from James to solve what turned out to be a slightly technical issue in keeping 3 systems (Shopify - Shipping Easy - Endicia) talking to each other in such a way that resolves issue and keeps me from getting a tech headache (cause tech is not what I do) and in a way that is automated and easy.
He kept the language simple, identified the best way to solve the problem and stayed on the line to walk me through until we had a solution in hand.
Bravo!
This is a great APP and made my life so much easier. It save us time, help our business run more efficient and organized. Also their service is amazing. Anytime i have an issue or question they are always available to help. I am in the learning process but so far it is user friendly and I've been able to get set fast as simple. I highly recommend.
Very quick response from support team. Live chat options is great. Reps appear to be very knowledgeable