ShippingEasy , 601 則評價

I'm new to both Shopify and ShippingEasy. So far the process has been flexible easy. When needed, the Support team has been responsive and great. I would recommend it to a friend and fellow small start-up like mine. www.mmffvt.com

The address field is shorter than the program tells you is required thus cutting off part of the address causing undeliverable packages. On the label we use we have found out the character limit is 30 for the address field yet the program tells you less than 34 characters, causing the last 3 characters which is typically an apartment number to be cut off. Customer service says well just make sure the apartment is on the 2nd line. Sure if you are processing a few shipments, but when you process hundreds like we do that is not practical. Very disappointed company will not fix there own programming mistakes. We are now evaluating other programs since they will not fix their own software.

I called Jeff in Support at ShippingEasy today for what seemed like a tricky problem. Jeff helped me find a solution to it quickly and walked me through how to make the changes. Much appreciated. Thank you Jeff.

Their customer service is AMAZING. I needed assistance integrating from USPS to Fed Ex One Rate and they were SO helpful! They were very thorough, went through the whole process with me, and in the end everything worked perfectly.

Excellent app. Our entire labeling and shipping process takes maybe 5 minutes where before we were doing the cut/paste with usps which took well over an hour each day. The developer has even been in touch by phone a couple of times just to see how everything is going. A personal touch not often seen. We tried the three other "top reviewed" apps and the interfaces were unfriendly and too complex for a low volume shipper like us. With the free endicia account, you can't beat the price! Very impressed with their product and support.

THIS APP SAVED US! Katelyn and the crew at shipping easy saved us from single printing on Shopify. What took me 4 hours, now takes me 20 minutes! I am amazed in a happy way :) They are incredibly helpful and available.

ShippingEasy sent an email asking us to disconnect our store and reconnect with a new API connection and we lost all history, product images, and had to redo the branding. I am so thankful that Cesar on the Customer Support was able to get me back up and running. Thank you Cesar! I hate the robot chat.

josh was amazing at helping me fix my issue thanks a lot josh!! we have loved this app since day 1...

ShippingEasy is extremely user-friendly and the reports are great.

I must, however, speak on my customer service experience.

Mattew was AWESOME!!! He was patient, very helpful and extremely knowledgable!

I am not exaggerating when I say he was with me through my printer issues non-stop for almost four hours. He was never ill-tempered or short with me. I am pretty tech savvy and neither one of us good figure it out!

We finally did after much uninstalling and reinstalling and closing and deleting and much more. He finally figured it out and because of the experience today I will know what to do the next time this happens.

Thank you so much, Matthew! ShippingEasy, you have a ROCK STAR!

Eve
Beanstalk Hair Growth

The people at Shipping Easy are fantastic to work with! It works well with the right knowledge and support!