The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
It works, but lots of things are broken frequently. Right now it is the rate calculator (you can only get rates as you are actually shipping, otherwise the quick rates calculator doesn't work). Links well to Shopify but so do others. Support is ok, while they do answer phones the knowledge is pretty limited and all issues end up with an unknown ETA or without any followups. Do not pay for Shippingeasy's service if you have a USPS rep, if you sign up through your USPS rep it is free. All in all I would suggest Shipstation or some other equivalent. While they are all owned by Stamps.com it seems Shippingeasy has been going downhill for the last year with Covid.
I have had some issues with duplicate orders from Shopify but Shipping Easy customer service has been a great help! Bria assisted me today and I learned some simple tricks that will make life better. :-)
It's a very good app. The only drawback is that it does not accommodate FedEx Smart post and this is critical for us. It was once a great one stop shop for 2 of our online stores, 1 in 3dcart, the other in shopify. Without this compatibility we have to manually process orders in a separate FedEx module which adds a lot of time. Will be looking for a different one stop solution to get the efficiency I want. If you do not use Smart Post, it is the best shipping app there is IMO.
Too bad it doesn't work for Canada based businesses looks like I have to have a US address to use this App.
As a very small business (we have around 40 orders per month), this actually wasn't very useful for us. I initially got it because I was looking for a way to be able to print postage for first-class mail so that I could participate in package pickup by USPS and not have to take all my packages to the post office all the time (that's free as long as you have priority or express mail packages). This app advertised as being able to purchase first-class mail postage. I was able to get it for free, since we have less than 50 orders per month. However, when I downloaded it I found out that you have to pay extra if you want to be able to print postage for first class mail. So for me, when probably about half of my packages are priority or express, it didn't make sense to pay extra money to be able to print first class mail. I was able to find another solution that makes more sense for me. However, I could see how it could be more useful for a larger business that ships a lot more first class mail to make it worth it.
Pros: ShippingEasy is integrated with the address from the Shopify order and does generate a label PDF file with postage and address.
Cons: 1) You cannot save frequently-used package size. You have to re-enter them every time. The built-in package sizes are extremely limited.
2) The vendor does not provide sticker label stock, you have to find it yourself.
3) Each label has to be printed on a separate sheet of paper. You cannot combine orders and print labels two up on an 8.5x11" stock.
4) Tech support had no answer or solutions for the above but did answer the phone readily and was polite.
So far the folks at Shipping Easy have been helpful, responsive and nice to work with, although the app is not without its problems. Despite providing instructions on cancelling transactions, it will not allow you to do so online. There needs to be the ability to preset frequently used weight and package sizes, and I frequently run in to errors when trying to process multiple labels in the same batch. I understand that a new version is being released soon, so I am anxiously awaiting any improvements!