ShippingEasy

The app has a LOT of user experience issues, but the latest is just absurd. they completely removed password logins, and require a code be sent to your email in order to log in.

Well, if your email server is down? There is no alternate. You can't log in. There's no option to just use your password.

99.9999% of the internet has passwords AND two-factor authentication. Somehow these morons got it in their heads to completely remove the password option would "enhance convenience" (a literal quote from their customer support today).

I could go on with a number of other issues, but this one just boggles the mind so much I had to write a review.

Was going great for the 1st month then as of October 2024 Shipping Easy was and still is auto adding +1 into our online store's inventory. As of now they have no resolution and this puts a lot stress on the web team to consistently monitor when an order comes in to manually adjust the inventory in Shopify due to this 3rd party shipping app.

No matter how many times we reinstall the app, it never syncs our orders. When we go to add money to our balance we get a bunch of XML errors.

The app simply doesn't work.

I have not been able to log in for over 7 hours. 3 devices, each with 2 browsers, 3 reps, and ZERO resolve. I have deleted cookies, rebooted wifi, restarted the three devices and NOTHING!

I get the 2FA code but the screen after password says it cannot be accessed. Where do I put the text code?

I am very disappointed. And as much as I hate to change shipping apps after nearly 10 years, I think it time.

For those considering SHIPPING EASY! LOOK ELSEWHERE. There support has even gone downhill. They used to be good, real good.

I understand the need to raise prices every once in a while. However, if you will penalize folks for using their carrier accounts (and, therefore, their own negotiated rates), make sure that you build in some contingencies for cases where folks can NOT use your rates BY LAW. We ship alcohol and MUST ship using our shipping account. Charging us more for the "privilege" is bad business and worse optics.

I will be looking for an alternative and suggest friends in the industry do the same.

I tolerated this app for nearly 5 years...getting worse with each update. The final straw was when I paid for $25.00 of postage, but instead was charged $1000.00. While I was dialing customer support, I was charged an additional $1000.00. After getting bounced all over with customer support repeatedly telling me they can't do anything, I was instructed to close my account to force a refund. I was told I would receive the refund in 1-3 weeks. After canceling my account I receive an email confirming the cancellation, but advising that I would be refunded any unused balance within 6-8 weeks. I called customer support again to clarify. After another 40 minutes I was assured that I should ignore the email because my claim was "expedited" and I would in fact receive a refund in 1-3 weeks. After nearly 5 weeks with no word, I called and asked for an update. The response... "Well if you had read the agreement, you would know that it takes 6-8 weeks for a refund to be processed. There is nothing in the notes about an expedited refund. I don't even know what that means because its out of our control." I asked to speak to a manager and was told, "Why...they aren't going to tell you anything different. There is nothing we can do for you and we don't even have your money. You will just have to wait 6-8 weeks for the postal service to figure it out." I then asked if they were implying that it would be an additional 6-8 weeks, to which they replied "yes". I advised that I would just take it up with my bank, to which they replied, "Yeah, that's a good idea" So here I am, a small company who had nearly $2000.00 stolen by Shipping Easy/Stamps.com, and the only thing they can come up with is to tell me to go away and they will give me my money back when they get around to it. I found another app outside of the Stamps.com family. Once I saw the difference, I was actually embarrassed that it took me getting ripped off to find a better performing app

WARNING: Out of date - DOES NOT SUPPORT CURRENT FULFILLMENT API'S!
Pro:
Great support. They know enough on the basic end to be helpful, and escalate when appropriate.
Relatively easy interface.

Con.
MAJOR: Hasn't been updated to support Shopify's new Edit Order function, (and the new fufilllment API's)
https://shopify.dev/changelog/edit-orders-with-our-new-order-editing-apis
https://www.shopify.com/partners/blog/shopify-order-editing

This needs to be fixed - it's been 9 months since these tools for Fulfillment apps were released by Shopify, and ShippingEasy isn't supporting them yet.

Overall the app is good. But this emerging issue is kind of a deal breaker.

We have a major issue where we cannot use the Shopify standard Edit Order feature because Shipping Easy doesn't pick up up on the changes that it makes the to order. Our shippers and pickers get confused and the order processors instructions aren't passed along.

Not a reliable service for a business that needs to do a lot of shipping. The system crashes all the time and at key moments when you need to ship items to customers, the service doesn't work. Also, unless you pay for a subscription, forget about getting any help.

Very unprofessional and almost no customer service. They offer UPS one balance service and it is not working properly, I was trying to contact them, call, send emails. No response. Then today I got a problem with USPS shipping too. This is just a disaster. Today without any warnings or emails especially calls - they suspend account. Unbelievable, what is going on with this app? They don't have enough people to contact customers or just simply don't care

Very disappointed in the customer service. We have a major issue because this app can not support multiple fulfillment locations (even though it is totally normal within the industry and supported by Shopify). We reached out for help and Shipping Easy said they don't care and it's not their problem. Shopify also reached out and got no response.