Overall rating Based on 64 reviews
Unable to load app. Have tried shippit and shopify support. Now waiting to talk to shippit again on tuesday or will have to abandon shippit for another company
After my experience I sadly found this app to be more of a hinderance than a help. Everyone has a different experience of course, this was just mine. To summarise: I wouldn't recommend this app to anyone. Here is why I would recommend staying away from it:
-->>There are a lot of technical bugs and functions that don't seem to work in the system, causing a LOT of headaches and wasted time. Ive had technical issues filtering tags, filtering out particular couriers from syncing with Shippit, connecting Shippit with Shopify, making sure that shipment costs actually appear on checkout. All of these issue result in dealing with the customer service team, which leads to my next point.
-->>The customer service is quite poor - the team respond fast (great!), however often (almost always somehow?) give you incorrect information (as one of a variety of examples, I was told I needed the Shopify advanced plan to use Shippit, which is incorrect, wasting me money. They also seem to be unable to access your account information, as they regularly told me that I'm not signed up for international orders although I am and that I didn't have shipping synced with Shopify although I did. When you have issues they often refer you back to Shopify - who then politely redirect you back to Shippit - and the cycle goes on)
-->> Due to the technical bugs, you end up doing a lot of manual work that the app is supposed to save you from doing.
-->> There is poor guidance on how to use the system. The tutorials that exist are basic and don't include a lot of really essential information on how to get set up, leading to a lot of problems when you go to ship. (E.g. I wasn't advised that it would be a lengthy process to enable international shipping, or that I needed phone numbers to be mandatory in my checkout process. This led me to panicking about not being able to ship internationally and manually contacting each customer to ask them for their phone numbers - upwards of 200+ people because Shippit didn't advise that this was mandatory for international orders)
-->> The shipping prices appear to be more expensive than what they would be outside of Shippit. For example, shipment of a 650g book ranges from $50 - $70 world wide, however when I installed an alternative app shipping was $35 to the same locations. I was on the unleashed plan, which is supposed to be around 30 - 40% of shipping.
Alernatives to consider are Starshipit, which is where I'm hoping to move to when I get a chance to breathe after all of the issues I'm currently dealing with using Shippit. Fingers crossed I can assist someone when making their choice with my review.
Hi, we're really sorry that you've had this experience. We've taken on your feedback and passed this on to the product team. We’re working on our processes and are constantly improving the platform. Thank you as your insights here will really help us. Sorry, we weren’t up to your expectations this time but we hope you can give us another go in the future.
Shippit and couriers please sucks big time!!! only been with them for 2 months and encountered tons of problems, thye lost our parcel on our 4th delivery, and no one was helpful at all. PLS STAY AWAY FROM THIS COMPANY AND MOST IMPORTATNLY COURIERS PLEASE! though they seem to be cheap, but thier services are the worst, they dun wait for customers at all, they knock ur door once, if u dun asnwer straight away, boom, they are gone! many more bad experiences!
Hi, so sorry that you've had this experience. Poor delivery experiences like this are the exact opposite of why we exist so we would really like to help you get the best outcome. Please email us with your store name at email@example.com so we can take a look at your current set up and recommend other courier services for you to use.
We had the worst experience ever from this company. Their own system lost our orders and despite us repeatedly asking they took a month to resolve it. They are very hard to contact and the system is full of bugs. We moved to Easy Ship which so far seems much more professional and the system is a million times better.
Shippit provides excellent rates but also allows you to bring your own contracted shipping rates. Getting all the configurations right can be a little tricky but Aaron in support is absolutely amazing. He truly went above & beyond to work out the best possible personalised solution for my new Shopify store. He researched Shopify capabilities on my behalf to get the best possible outcome. Aaron is patient, creative, thoughtful and a real asset to the Shippit team. Thank you for your help Aaron.
Aaron was a real professional when it came to sorting my shipping problems out. he communicated clearly without using tech jargon.
thanks again Aaron.
Amazing customer support. Special thanks to Aaron who was troubleshooting a problem that wasn't caused by Shippit on a public holiday. Streamlines our fulfillment process.
Willow & Wood
Shippit is so easy to use once it's set up. I initially had some issues with changing over from WooCommerce to Shopify with the calculation of parcel dimensions and weights and how to calculate lives quotes but once the great Tech Support helped me out with that it was all smooth sailing. Thanks to Aaron for his support.
White Sands e-Boutique
No customer support. Overcharged and still no response to my complaint/enquiry. The app also doesn't support Auspost shipping without an account (and an app isn't required for anyone who already does have an account with Auspost).
Thank you for the review and I'm sorry to hear about your experience. I can't see any support enquiries from 'White Sands' so can you send your full request to firstname.lastname@example.org so our team can get back to you ASAP.
Support is poor. Stated that it would 24 hours for a response, five days later am still waiting with no answer.
Issue relating to Shippit Connect. We moved to Shopify Plus and the connector is still configured for our old store, unable to set it up for our new website.
Please improve your customer service processes.