Reseñas (123)

Calificación general
3,3
Recuentos por nivel de calificación
  • El 60% de las calificaciones son de 5 estrellas
  • El 10% de las calificaciones son de 4 estrellas
  • El 5% de las calificaciones son de 3 estrellas
  • El 4% de las calificaciones son de 2 estrellas
  • El 21% de las calificaciones son de 1 estrellas
Fecha de modificación: 15 de marzo de 2020

Great app, easy to use. Customer service friendly even though sometimes the dispatch disappoints with timing or lost of parcels. Shippit team is always there to assist though.

Sack Me!
Australia
Más de 2 años usando la aplicación
17 de mayo de 2020

Shipit is a terrible app and has garbage customer support! My store is based in Australia, and I have had nothing but issues setting up shippit with my Shopify store. shippit rates are not accurate if you have products that are outside the Satchels sizes they provide by Fastway, & couriers please you will have big issues with your shipping check out page.

also, there is no way to bulk upload your product dimensions to get accurate shipping rates for large bulky items.

there is absolutely no email customer support, I will be going to me credit card provider and requesting chrage backs for my subscription fees

Use Easy ship and sendle

Industrie Music
Australia
Alrededor de 1 año usando la aplicación
Shippit respondió 6 de mayo de 2021

Hi Industrie,
We are so sorry to hear that you had a poor experience with us. We are doing everything we can to continually improve our app and service. Last year taught us a lot and we have significantly invested in our support team so that they can better help merchants. If there is anything we can do to help or assist with, please let us know and I will forward your concern to the correct person at Shippit. In the meantime, I hope we get another chance with you soon.
Warm regards,
Sarah
Shippit

8 de enero de 2019

I used to be subscribed to Shippit and was quite happy with their service. But now I have moved countries and I had to cancel my previous account and reopen a new one due to my email stopped working. Since then, I have used them twice as I go, and so far they have completely lost one of my parcels and the other one is getting delayed for pick up. Their customer service is quite inefficient as they only allow chat and keep changing the person who looks after you plus they have to liaise with the courier companies and always take a long time to get back to you if there are any issues with your deliveries. At the moment very frustrated with their service unfortunately.

lal & nil
Reino Unido
12 meses usando la aplicación
14 de noviembre de 2019

After my experience I sadly found this app to be more of a hinderance than a help. Everyone has a different experience of course, this was just mine. To summarise: I wouldn't recommend this app to anyone. Here is why I would recommend staying away from it:

-->>There are a lot of technical bugs and functions that don't seem to work in the system, causing a LOT of headaches and wasted time. Ive had technical issues filtering tags, filtering out particular couriers from syncing with Shippit, connecting Shippit with Shopify, making sure that shipment costs actually appear on checkout. All of these issue result in dealing with the customer service team, which leads to my next point.
-->>The customer service is quite poor - the team respond fast (great!), however often (almost always somehow?) give you incorrect information (as one of a variety of examples, I was told I needed the Shopify advanced plan to use Shippit, which is incorrect, wasting me money. They also seem to be unable to access your account information, as they regularly told me that I'm not signed up for international orders although I am and that I didn't have shipping synced with Shopify although I did. When you have issues they often refer you back to Shopify - who then politely redirect you back to Shippit - and the cycle goes on)
-->> Due to the technical bugs, you end up doing a lot of manual work that the app is supposed to save you from doing.
-->> There is poor guidance on how to use the system. The tutorials that exist are basic and don't include a lot of really essential information on how to get set up, leading to a lot of problems when you go to ship. (E.g. I wasn't advised that it would be a lengthy process to enable international shipping, or that I needed phone numbers to be mandatory in my checkout process. This led me to panicking about not being able to ship internationally and manually contacting each customer to ask them for their phone numbers - upwards of 200+ people because Shippit didn't advise that this was mandatory for international orders)
-->> The shipping prices appear to be more expensive than what they would be outside of Shippit. For example, shipment of a 650g book ranges from $50 - $70 world wide, however when I installed an alternative app shipping was $35 to the same locations. I was on the unleashed plan, which is supposed to be around 30 - 40% of shipping.

Alernatives to consider are Starshipit, which is where I'm hoping to move to when I get a chance to breathe after all of the issues I'm currently dealing with using Shippit. Fingers crossed I can assist someone when making their choice with my review.

MuchelleB
Australia
11 meses usando la aplicación
Shippit respondió 4 de diciembre de 2019

Hi, we're really sorry that you've had this experience. We've taken on your feedback and passed this on to the product team. We’re working on our processes and are constantly improving the platform. Thank you as your insights here will really help us. Sorry, we weren’t up to your expectations this time but we hope you can give us another go in the future.

27 de noviembre de 2020

i have been using Shippit for more than 3 months. It's a worst service and i would not recommend. The customer service is poor, they keep responding with the standard templates. I took transit insurance as a service for which i pay extra, and since have lost two packages where i had to return money to the customer and i got nothing back from the insurance. 1 claim took 2 months and after that they said TNT left a 19KG Box at the door but did not provide any evidence. What do i tell my customer about this. 2nd product has not been delivered over 1 month and TNT confirmed me they lost it but Shippit is just lingering on and not processing the insurance. It has system issues too and it does not submit the correct pick up dates for some providers. I provided the feedback to the CS team so they can pass it on to the tech team and they instead asked me to prove them that there are system issues. Overall nice looking easy platform, but Pethatic service, and if something goes wrong then you will not be looked after.

ShopWorld
Australia
11 meses usando la aplicación
Shippit respondió 6 de mayo de 2021

Hi ShopWorld,
Thank you for taking the time to share your concerns with us and we are glad to hear good to hear that you like our platform. Last year taught us a lot and we have since invested heavily in our support team so that they can better help merchants like yourself. We understand that you are a valuable customer of ours, so please let us know if there is anything we could do to assist you, and I will pass it onto the right person at Shippit. In the meantime, I hope we get another chance with you again soon.
Best wishes,
Sarah
Shippit

4 de mayo de 2022

Shippit helped our business expand our shipping offering. The various options to choose carrier has been very helpful. Our only concerns have been pretty lackluster customers service when there are issues with missing deliveries or carriers not collecting packages. The delivery issues arent Shippits fault but the generic responses to delivery delays or missing packages need to be improved on.

Tackle World Cranbourne & Mornington
Australia
Más de 2 años usando la aplicación
Shippit respondió 3 de noviembre de 2022

Dear Tackle World Cranbourne & Mornington,

Thank you for taking the time to leave a review. We would love to get to five stars so if there is anything we can do to improve your customer experience then please email us at hello@shippit.com - there will be someone waiting to respond to you.

Kindest regards,
Sophie
Shippit

18 de marzo de 2020

Really great way to access more affordable shipping rates and I love that you can track all your orders in one place. Very user friendly.

Only downside is when there are issues with courier services and to be on the front foot you have to manage this yourself, Shippit support doesn't always take a front footing.

Original Weekend
Australia
Casi 2 años usando la aplicación
Shippit respondió 18 de marzo de 2020

Thank you for the review Original Weekend. We really appreciate your feedback and take it into account when improving our services.
We're glad that our platform is user-friendly and allows you to simplify your shipping and save you money.
We will flag your thoughts with the support team. Have a lovely day ahead!

6 de noviembre de 2021

If I could give 0 stars, I would. Terrible service standards. I worked with shippit for months to try to help them be better. They consistently failed to improve even after multiple reviews. This app cost you money and will hurt your service standards. DO NOT under any circumstances try this. CONSIDER YOURSELF warned.

Round Boy Roasters
Singapur
10 meses usando la aplicación
Shippit respondió 9 de noviembre de 2021

Hi Round Boy Roasters,
Thank you for taking the time to leave a review and I are sorry to hear about your poor experience. As a company constantly looking for ways to improve, we take customer feedback very seriously and appreciate you taking the time to share your concerns. We understand that you are a valuable customer of ours, so please let us know if there is anything we could do to assist you, and I will pass it onto the right person at Shippit. In the meantime, I hope we get another chance with you again soon.
Best wishes,
Sarah
Shippit

16 de marzo de 2020

After switching from another bulk shipping carrier service to Shippit, it's made dreams come true. More than halved our times of booking, printing and getting shipments out. Customer support has been brilliant, any questions i've had have been answered or issue resolved very quickly.
More than happy with the switch.
The team at DoggyTopia
www.doggytopia.com.au

DoggyTopia
Australia
Alrededor de 1 mes usando la aplicación
Shippit respondió 16 de marzo de 2020

Thank you for the review DoggyTopia! We really appreciate the feedback and are glad that our platform helps you save time shipping. Have a great day!

11 de marzo de 2020

We found Shippit integration easy to use and set up. It has created efficiencies reducing human error and in turn saving us time and money.

Robert Gordon Australia
Australia
Más de 1 año usando la aplicación
Shippit respondió 12 de marzo de 2020

Thanks for the review! Have a great day. :D