Shippit | Shipping & Delivery

Used to be good - has many issues now - Orders dont sync, products dont sync, When you recreate or import orders that doesnt work, now labels have stop generating when you select multiple orders, try generating labels one by one then all labels dont get generated and some throw error!

Help and support slow and not not intutive.

I previously gave them a 5 stars from 4 years ago. Last two years customer service has been really really really poor. Seems they try to delay rather then resolve. No longer recommend

Worst app ever , takes ages to get any support and even longer for the package to get picked up, (if it gets picked up)Please beware of this one if you dont have people wanting there items promptly this is the app for you. oh did i mention the customer service was slow or even none existent?

Since switching to Shippit from Sendle we couldn't be happier. Customer service is prompt and they solve things quickly.

One of the best features is the chat support and pretty seamless integration with shopify. I'd like to see Shippit offset carbon emissions or give customers the chance to offset them with each delivery. Having a lighter carbon footprint and showing they care about the environment is essential, especially as a delivery company!!

Shippit is so easy to use once it's set up. I initially had some issues with changing over from WooCommerce to Shopify with the calculation of parcel dimensions and weights and how to calculate lives quotes but once the great Tech Support helped me out with that it was all smooth sailing. Thanks to Aaron for his support.

Absolutely non existent support. Don't bother dealing with Shippit. We've been having issues with items not being picked up by the couriers and the "support team" have been extremely unhelpful. I've been asking to speak to the regional manager but nobody wants to talk to me. Look for an alternative solution, we are!

I've used this app since starting my business and while I've found some aspects good - multiple courier options, easy to use platform, instant booking for same day collection (potentially) and reasonable shipping rates. However, the negatives can't be ignored either. While you used to be able to chat with a customer service rep they were very unlikely to be able to assist with anything other than follow up with the courier company on your behalf which did save some time for you as the business owner, on occasion. Now they've all but removed Live Chat which to be fair was often pointless for locating missing packages (you could get the same info from the actual courier dashboard) but was handy for assisting with platform issues when I started out. I'm assuming the removal of Live Chat is a cost thing but it makes it impossible to get immediate assistance and even when someone does open a chat with you, you could wait up to 10-15minutes between sending a message to being responded to, yes, each question/message not including the initial queue time. Another negative is the long delay (2-3months in some cases) between sending a shipment and the supposed additional courier charges being charged to your account. You're totally unable to dispute/avoid the charge unless you either significantly overestimate the cost of shipping or you weigh and photograph each order keeping a record of dates etc. But even then there can also be a 'manual handling' fee from some couriers (so forget sending anything slightly fragile) which you have no way of disputing at all. This significantly impacted the courier services I could offer my customers. I may as well get an account with my preferred courier - something I am considering. Oh and don't even bother trying to get any sort of compensation for couriers damaging or as in one case eating the gift you've sent! While I understand Shippit are company to make money (like all of us) it's also a service and it's frustrating that they happily bump you up into the next subscription tier but you have no way of going back down if your sales are slow or you need to pause your store, for whatever reason, unlike Auspost where you simply get charged more if you haven't shipped a certain volume. Also agree with other reviewers here - the Auspost integration is all but useless. And the more recent integration with Shopify just doesn't seem to work as I still have to open the Shippit platform to send orders which I have to double check thoroughly as often if I'm resending a recurring order through to Shippit I will find there are multiples of the same order with each refresh! So unneccessarily time consuming. It seemed to work much better without the latest integration. And I still can't get the instant print integration to work as there is no option to adjust the size of the default label printout despite using standard labels/sizing etc and any time I've requested assistance I'm just re-sent a link to the same instructions. There really doesn't seem to any technical understanding from the reps on troubleshooting this. Overall, there are some good points with using Shippit (potentially same day collection but that probably has more to do with my local courier who is gruff but almost always collects the same day even if I book at 3pm) and I still do use them but only because the alternatives aren't able to offer anything different/better yet (sadly) for my current business. However, their customer service is appalling and it only seems to be getting worse. I will be using either Auspost for my next business as the headaches just aren't worth it.

Shippit is a fantastic app. If you're running a Shopify store, shipping integration is the only way to go. One of the great things about Shippit is the customer emails with regular delivery and tracking updates. Their support team is great to, so they can help you get setup with everything as there's a bit to get used to when you start out. The rates are great too. I tried others but this is by far the best!

Shippit has made my despatch and tracking process a breeze. Have the choice of several providers has reduced my shipping bill for sure - as opposed to using Australia Post alone - Thanks Shippit - Knotty is a very happy customer.