Shippit | Shipping & Delivery

Great app, easy to use. Customer service friendly even though sometimes the dispatch disappoints with timing or lost of parcels. Shippit team is always there to assist though.

Shipit is a terrible app and has garbage customer support! My store is based in Australia, and I have had nothing but issues setting up shippit with my Shopify store. shippit rates are not accurate if you have products that are outside the Satchels sizes they provide by Fastway, & couriers please you will have big issues with your shipping check out page.

also, there is no way to bulk upload your product dimensions to get accurate shipping rates for large bulky items.

there is absolutely no email customer support, I will be going to me credit card provider and requesting chrage backs for my subscription fees

Use Easy ship and sendle

I used to be subscribed to Shippit and was quite happy with their service. But now I have moved countries and I had to cancel my previous account and reopen a new one due to my email stopped working. Since then, I have used them twice as I go, and so far they have completely lost one of my parcels and the other one is getting delayed for pick up. Their customer service is quite inefficient as they only allow chat and keep changing the person who looks after you plus they have to liaise with the courier companies and always take a long time to get back to you if there are any issues with your deliveries. At the moment very frustrated with their service unfortunately.

After my experience I sadly found this app to be more of a hinderance than a help. Everyone has a different experience of course, this was just mine. To summarise: I wouldn't recommend this app to anyone. Here is why I would recommend staying away from it:

-->>There are a lot of technical bugs and functions that don't seem to work in the system, causing a LOT of headaches and wasted time. Ive had technical issues filtering tags, filtering out particular couriers from syncing with Shippit, connecting Shippit with Shopify, making sure that shipment costs actually appear on checkout. All of these issue result in dealing with the customer service team, which leads to my next point.
-->>The customer service is quite poor - the team respond fast (great!), however often (almost always somehow?) give you incorrect information (as one of a variety of examples, I was told I needed the Shopify advanced plan to use Shippit, which is incorrect, wasting me money. They also seem to be unable to access your account information, as they regularly told me that I'm not signed up for international orders although I am and that I didn't have shipping synced with Shopify although I did. When you have issues they often refer you back to Shopify - who then politely redirect you back to Shippit - and the cycle goes on)
-->> Due to the technical bugs, you end up doing a lot of manual work that the app is supposed to save you from doing.
-->> There is poor guidance on how to use the system. The tutorials that exist are basic and don't include a lot of really essential information on how to get set up, leading to a lot of problems when you go to ship. (E.g. I wasn't advised that it would be a lengthy process to enable international shipping, or that I needed phone numbers to be mandatory in my checkout process. This led me to panicking about not being able to ship internationally and manually contacting each customer to ask them for their phone numbers - upwards of 200+ people because Shippit didn't advise that this was mandatory for international orders)
-->> The shipping prices appear to be more expensive than what they would be outside of Shippit. For example, shipment of a 650g book ranges from $50 - $70 world wide, however when I installed an alternative app shipping was $35 to the same locations. I was on the unleashed plan, which is supposed to be around 30 - 40% of shipping.

Alernatives to consider are Starshipit, which is where I'm hoping to move to when I get a chance to breathe after all of the issues I'm currently dealing with using Shippit. Fingers crossed I can assist someone when making their choice with my review.

i have been using Shippit for more than 3 months. It's a worst service and i would not recommend. The customer service is poor, they keep responding with the standard templates. I took transit insurance as a service for which i pay extra, and since have lost two packages where i had to return money to the customer and i got nothing back from the insurance. 1 claim took 2 months and after that they said TNT left a 19KG Box at the door but did not provide any evidence. What do i tell my customer about this. 2nd product has not been delivered over 1 month and TNT confirmed me they lost it but Shippit is just lingering on and not processing the insurance. It has system issues too and it does not submit the correct pick up dates for some providers. I provided the feedback to the CS team so they can pass it on to the tech team and they instead asked me to prove them that there are system issues. Overall nice looking easy platform, but Pethatic service, and if something goes wrong then you will not be looked after.

Shippit helped our business expand our shipping offering. The various options to choose carrier has been very helpful. Our only concerns have been pretty lackluster customers service when there are issues with missing deliveries or carriers not collecting packages. The delivery issues arent Shippits fault but the generic responses to delivery delays or missing packages need to be improved on.

Really great way to access more affordable shipping rates and I love that you can track all your orders in one place. Very user friendly.

Only downside is when there are issues with courier services and to be on the front foot you have to manage this yourself, Shippit support doesn't always take a front footing.

If I could give 0 stars, I would. Terrible service standards. I worked with shippit for months to try to help them be better. They consistently failed to improve even after multiple reviews. This app cost you money and will hurt your service standards. DO NOT under any circumstances try this. CONSIDER YOURSELF warned.

After switching from another bulk shipping carrier service to Shippit, it's made dreams come true. More than halved our times of booking, printing and getting shipments out. Customer support has been brilliant, any questions i've had have been answered or issue resolved very quickly.
More than happy with the switch.
The team at DoggyTopia
www.doggytopia.com.au

We found Shippit integration easy to use and set up. It has created efficiencies reducing human error and in turn saving us time and money.