Omtaler (124)
Raffiner
-
Etter vurdering
The app functionality is passable and the plans and rates are acceptable, but that's about all Shippit has to recommend it. Integrating the service with multiple stores requires creating multiple accounts and while they'll only charge you for one, you still need to manage multiple logins. Their support across any channel is basically non-existant. They don't answer calls or return voicemails, they don't reply to emails, and you're lucky if they respond to live chat enquiries within an hour. Hell, even just creating an account with them required a third-party to put me in contact with a sales manager who then finally got someone to reach out to me - and that was how they handled a potential new client!
Hi Agrowplow,
Thank you for taking the time to leave a review and for sharing your concerns. We are glad that you are satisfied with the app functionalities and rates. Last year taught us a lot and we have since significantly invested in our support team so that they can better help merchants. I would appreciate knowing if there is anyway we could help you out and put things right. If so, please let us know, and I will forward your enquiry to the correct contact at Shippit. In the meantime, I hope we get another chance with you again soon.
Kindest regards,
Sarah
Shippit
Unable to login from within shopify, unable to send orders to shippit, unable to import orders manually. A mess overall.
Hi Limoni,
I'm sorry to hear that you are experiencing these issues and for the delay in response. Are you still experiencing this issue? We would love to investigate why you cannot fulfil any orders with Shippit and help you find a seamless solution. Please email us at support@shippit.com and one of our lovely agents will be in touch with you.
Kind regards, Sophie
Shippit
No customer support. Overcharged and still no response to my complaint/enquiry. The app also doesn't support Auspost shipping without an account (and an app isn't required for anyone who already does have an account with Auspost).
Thank you for the review and I'm sorry to hear about your experience. I can't see any support enquiries from 'White Sands' so can you send your full request to hello@shippit.com so our team can get back to you ASAP.
Too hard to do business with and unprofessional.
User interface is very basic and lacks key fulfillment functionality.
They also demand to see your current pricing contract with your suppliers.
If you want to do business the right way use SHIPSTATION, They are the leaders.
We tried with you, but you failed us!
Thank You