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Shippit and couriers please sucks big time!!! only been with them for 2 months and encountered tons of problems, thye lost our parcel on our 4th delivery, and no one was helpful at all. PLS STAY AWAY FROM THIS COMPANY AND MOST IMPORTATNLY COURIERS PLEASE! though they seem to be cheap, but thier services are the worst, they dun wait for customers at all, they knock ur door once, if u dun asnwer straight away, boom, they are gone! many more bad experiences!
Hi, so sorry that you've had this experience. Poor delivery experiences like this are the exact opposite of why we exist so we would really like to help you get the best outcome. Please email us with your store name at hello@shippit.com so we can take a look at your current set up and recommend other courier services for you to use.
we have been using Shippit for years. Their software is good however customer service for businesses is shit. We are about to change our shipping provider.
Dear Motorcycle Stuff,
I’m so sorry to hear you’ve had a poor experience with us. At Shippit, we try our absolute best to ensure that all our customers are happy but we don’t always get it right. To help us understand how we can do better and make it right, we greatly appreciate it if you please email your Merchant ID and contact details to hello@shippit.com.
Kindest regards
Sophie
Shippit
This app is so helpful. Time saving and easy to use. Customer service is also great. Highly recommend. x
Thank you for recommending us! It makes us happy that we can save you time and help your business. :)
Great app and service! literally couldn't do business without it. Super easy, affordable and well worth the integration!
App works great. Saves so much time and has simplified our process. Regular updates help keep everything running smoothly.
Hi Sealers Online,
Thanks for taking the time to leave us a review. Seeing your 5-star review and kind words really keeps us motivated to do what we do best! We look forward to continuing to work with you to grow your business.
Kindest regards,
Sophie
Shippit.
Perfect integration with Shopify and awesome support from the team at Shippit. The shippit app allows you to easily connect any shipping provider you would want!
Hi Chotto Motto,
Thanks for taking the time to leave us a 5-star review! We're always keen to hear about our customer's positive experience with Shippit and yours is no different. We look forward to continuing to work with you to grow your business beyond new heights!
Best wishes,
Sophie
Shippit
Huge time saver! Orders take 1/10th of the time to process with shipping pre-populating everything direct from Shopify to Shippit. Love it - highly recommend and super easy to use!
The integration with shopify makes shipping super easy! Using the chat function with customer service has also been a great experience too
Thanks for the feedback circlehome! It makes us happy that we're able to provide a product and service you love. Have a great day!
One of the best services out there!
I was deeply worried because all our national couriers in Malaysia were not shipping to Singapore or were on holiday during Eid. So when orders came in, we did not want to turn them away or make our customers wait for weeks!
By some miracle I came across Shippit! So I messaged them on Facebook and got a reply around 9am, and to my delight their couriers were still shipping! I was asked to provide them with my email and mobile number, and within minutes, they called to help me set up and integrate my account with shopify via Zoom!
John was incredibly helpful, he patiently explained how to make a complete order via the app. Within half an hour we were done with the set up and mini tutorial. And within 3 hours of the setup and order, on the same day, my parcel was collected! Yes, 3 hours. And the parcel was sent to a customer in Singapore within 6 days despite the lockdown and holidays.
The system also manages your tracking numbers by automatically updating all Shopify orders, this saves us the time and hassle of manually updating each order. The best part is you are able to adjust the weight of your parcel! So you get an accurate cost from the courier.
So, thank you Shippit and John for helping us during these highly stressful times.
This is definitely the shipping app to get!
Cheers!
Sharmini Joy Ramani
Co-Founder, Potions
www.shop-potions.com
Hi Sharmini,
Thank you so much for taking the time to leave your positive review! I am so glad to hear that the Shippit experience, including integration and courier pick up, were seamless. Everybody at Shippit, including John, work extremely hard to receive positive praise from merchants like yourself. I will be sure to pass on the message to John and our team. We look forward to continuing to work with you to grow your business.
Best wishes,
Sarah
Shippit
Very very poor customer service. Can never get a hold of someone. Ever since our account manager left the company it has been a horrible experience.
Hi Click Parts Australia,
Thank you for taking the time to leave a review and your feedback. As a company constantly looking for ways to improve, we take customer feedback very seriously and appreciate you taking the time to share your concerns. If there is anything we can do to assist you, please reach out to hello@shippit.com and our customer support team will be more than happy to assist. Otherwise, I hope we get another chance with you again soon.
Best wishes,
Sarah
Shippit