Shippit | Shipping & Delivery

I have been using shippit for about 10 months, the product is OK, but the service to terrible. Normally there is a chat available for support, and it takes ages to get a reply, sometimes no reply at all. This morning, the app is partly down. We cannot modify the measurements and weight or choose courier, the button and menu simply don't work with an error message on it. There is no communication from Shippit telling us what is going on, and their chat is CLOSED!!!! Since we cannot contact you guys to sort it out, I have no choice but to leave a review here as this is the only way to send you a message.

We have been using Shippit with our business as we've grown over the past few years, and it's scaled with us really well.

Very happy with the range of options it affords.

We have been using shippit for a year or so now.
The integration for orders and local delivery is working well thus far.

Updated this review, would be better if the CS was more responsive.

Ive been using shippit for a year now only because I can't find alternatives in Australia. customer service is very poor. I never spoke with a human after the sales person signed me up. No matter what the issue is, you can never get to speak to a person. I raised multiple concerns and Shippit response is often frustrating and they close the issue straight away after that without you acknowledging if the issue has been resolved or not. the minute I find an alternative solution, I will be cancelling Shippit.

Everything was good. Very efficient app.
This app makes my order process very easy.
I think the range of courier companies should be broad more.
I have some pick-up issues with one courier company in my area so I need to use another company more pricey and slower.

Fantastic app. Makes printing and sending so easy. Would be handy if localised couriers were listed in dropdown menu for options.

We've been using Shippit for a year now. It's definitely saved us a lot of time, and is generally a great and seamless integration with Shopify for small business.

There are some issues I'd like to be ironed out that haven't yet (mostly with Customer Address book not allowing both an addresee name AND shop/business name (which is crucial for many consignments) - I hope this can be actioned soon!

If you are planning to use Australia Post On Demand or eParcel On Demand then unfortunately you will have to go elsewhere as you can't have it fully integrated into Shippit. You will need to manually enter every line of the customer's details & address which defeats the purpose of this app entirely. Alternatively you will have to use their Live Quotes activated which means that the full postage price is shown in the cart with no flexibility to amend shipping pricing or introduce incentives (i.e. free On Demand shipping when you spend over $X). I was incredulous to discover that support were not initially aware that Australia Post On Demand and eParcel On Demand are not actually the same service. Sure, they sound similar but when your business revolves around integrating Australia Post's services into your platform then you should make sure you're fully across all the services available with the carrier you advertise as being fully integrated with. They don't advertise a phone number so you can't speak to someone regarding support or integration issues - if there is a problem then it unfortunately won't be resolved. If you use Couriers Please or Fastway then you have to go through Shippit's support service to enquire about parcels in transit. It takes days to respond (if at all) while your customers get increasingly frustrated with you for stalling. I generally don't give negative reviews however I feel it's necessary to convey that in our experience, Shippit don't fully integrate all of Australia Post's services so it may be worth considering another provider to save you the headaches later on.

worst customer service I have encountered in a long time it takes days generally 3-4 to get a problem fixed. and that is not good enough when you need to ship a package. a 4 day lag in shipping is likely to start giving my great customer service reviews a bad rating. rates are good interface is easy but that customer service makes me so frustrated every time. I'm going back to sendle they are much better and have good customer support.

User friendly app that has helped us ship out our products more efficiently. The downside is that that the carriers can often miscalculate the weight of our parcels and overcharge us. Unfortunately the Shippit support team have not been able to assist in resolving these issues despite lodging numerous dispute forms and countless back and forth emails. The process has been tedious and it has been almost two months without any resolution in sight. Subsequently, we have ended up overpaying on many parcels that we were not meant to, resulting in much higher rates. We would appreciate some productive assistance in having our disputes resolved in a timely manner.