Shippit | Shipping & Delivery , 122 reviews

After my experience I sadly found this app to be more of a hinderance than a help. Everyone has a different experience of course, this was just mine. To summarise: I wouldn't recommend this app to anyone. Here is why I would recommend staying away from it:

-->>There are a lot of technical bugs and functions that don't seem to work in the system, causing a LOT of headaches and wasted time. Ive had technical issues filtering tags, filtering out particular couriers from syncing with Shippit, connecting Shippit with Shopify, making sure that shipment costs actually appear on checkout. All of these issue result in dealing with the customer service team, which leads to my next point.
-->>The customer service is quite poor - the team respond fast (great!), however often (almost always somehow?) give you incorrect information (as one of a variety of examples, I was told I needed the Shopify advanced plan to use Shippit, which is incorrect, wasting me money. They also seem to be unable to access your account information, as they regularly told me that I'm not signed up for international orders although I am and that I didn't have shipping synced with Shopify although I did. When you have issues they often refer you back to Shopify - who then politely redirect you back to Shippit - and the cycle goes on)
-->> Due to the technical bugs, you end up doing a lot of manual work that the app is supposed to save you from doing.
-->> There is poor guidance on how to use the system. The tutorials that exist are basic and don't include a lot of really essential information on how to get set up, leading to a lot of problems when you go to ship. (E.g. I wasn't advised that it would be a lengthy process to enable international shipping, or that I needed phone numbers to be mandatory in my checkout process. This led me to panicking about not being able to ship internationally and manually contacting each customer to ask them for their phone numbers - upwards of 200+ people because Shippit didn't advise that this was mandatory for international orders)
-->> The shipping prices appear to be more expensive than what they would be outside of Shippit. For example, shipment of a 650g book ranges from $50 - $70 world wide, however when I installed an alternative app shipping was $35 to the same locations. I was on the unleashed plan, which is supposed to be around 30 - 40% of shipping.

Alernatives to consider are Starshipit, which is where I'm hoping to move to when I get a chance to breathe after all of the issues I'm currently dealing with using Shippit. Fingers crossed I can assist someone when making their choice with my review.

i have been using Shippit for more than 3 months. It's a worst service and i would not recommend. The customer service is poor, they keep responding with the standard templates. I took transit insurance as a service for which i pay extra, and since have lost two packages where i had to return money to the customer and i got nothing back from the insurance. 1 claim took 2 months and after that they said TNT left a 19KG Box at the door but did not provide any evidence. What do i tell my customer about this. 2nd product has not been delivered over 1 month and TNT confirmed me they lost it but Shippit is just lingering on and not processing the insurance. It has system issues too and it does not submit the correct pick up dates for some providers. I provided the feedback to the CS team so they can pass it on to the tech team and they instead asked me to prove them that there are system issues. Overall nice looking easy platform, but Pethatic service, and if something goes wrong then you will not be looked after.

If I could give 0 stars, I would. Terrible service standards. I worked with shippit for months to try to help them be better. They consistently failed to improve even after multiple reviews. This app cost you money and will hurt your service standards. DO NOT under any circumstances try this. CONSIDER YOURSELF warned.

They will charge you massive insurance fees to ship products but once the products are lost, they will make it impossible for you to claim the money. It is much easier and more affordable to use the Australia Post Express Post platform

Very very poor customer service. Can never get a hold of someone. Ever since our account manager left the company it has been a horrible experience.

If you are planning to use Australia Post On Demand or eParcel On Demand then unfortunately you will have to go elsewhere as you can't have it fully integrated into Shippit. You will need to manually enter every line of the customer's details & address which defeats the purpose of this app entirely. Alternatively you will have to use their Live Quotes activated which means that the full postage price is shown in the cart with no flexibility to amend shipping pricing or introduce incentives (i.e. free On Demand shipping when you spend over $X). I was incredulous to discover that support were not initially aware that Australia Post On Demand and eParcel On Demand are not actually the same service. Sure, they sound similar but when your business revolves around integrating Australia Post's services into your platform then you should make sure you're fully across all the services available with the carrier you advertise as being fully integrated with. They don't advertise a phone number so you can't speak to someone regarding support or integration issues - if there is a problem then it unfortunately won't be resolved. If you use Couriers Please or Fastway then you have to go through Shippit's support service to enquire about parcels in transit. It takes days to respond (if at all) while your customers get increasingly frustrated with you for stalling. I generally don't give negative reviews however I feel it's necessary to convey that in our experience, Shippit don't fully integrate all of Australia Post's services so it may be worth considering another provider to save you the headaches later on.

worst customer service I have encountered in a long time it takes days generally 3-4 to get a problem fixed. and that is not good enough when you need to ship a package. a 4 day lag in shipping is likely to start giving my great customer service reviews a bad rating. rates are good interface is easy but that customer service makes me so frustrated every time. I'm going back to sendle they are much better and have good customer support.

Parcel was returned due to their technical issues with the courier, did not even leave the country. Request for refund as logically services was not even used. Refund not given due to courier not refunding, not even the top up for their own insurance was ever returned. Reason was that they are just a software system. So basically u're paying for a system just to 'organise' your shipments, but not be responsible when anything goes wrong. good luck when it happens.

Unable to load app. Have tried shippit and shopify support. Now waiting to talk to shippit again on tuesday or will have to abandon shippit for another company

We had the worst experience ever from this company. Their own system lost our orders and despite us repeatedly asking they took a month to resolve it. They are very hard to contact and the system is full of bugs. We moved to Easy Ship which so far seems much more professional and the system is a million times better.