Shippit ‑ Shipping & Delivery
Multi-carrier Shipping App - Auspost, DHL, Fastway, TNT & More
Seamless workflow: use directly in Shopify admin
Speed tested: no impact to your online store
Ive been using shippit for a year now only because I can't find alternatives in Australia. customer service is very poor. I never spoke with a human after the sales person signed me up. No matter what the issue is, you can never get to speak to a person. I raised multiple concerns and Shippit response is often frustrating and they close the issue straight away after that without you acknowledging if the issue has been resolved or not. the minute I find an alternative solution, I will be cancelling Shippit.
Thank you for taking the time to leave a review and your in depth feedback. As a company constantly looking for ways to improve, we take customer feedback very seriously and appreciate you taking the time to share your concerns. I will be sure to pass your comments onto the right person at Shippit, and if there is anything we can do to assist you in the meantime, please do reach out to email@example.com. Otherwise, I hope we get another chance with you again soon.
Gioia Wall Art
I have been using shippit for about 10 months, the product is OK, but the service to terrible. Normally there is a chat available for support, and it takes ages to get a reply, sometimes no reply at all. This morning, the app is partly down. We cannot modify the measurements and weight or choose courier, the button and menu simply don't work with an error message on it. There is no communication from Shippit telling us what is going on, and their chat is CLOSED!!!! Since we cannot contact you guys to sort it out, I have no choice but to leave a review here as this is the only way to send you a message.
Hi Gioia Wall Art,
Thank you for taking the time to leave a review and for sharing your concerns. We are glad that you are satisfied with our product. Last year we experienced capacity constraints which could have been the reason you experienced some difficulties. We have since significantly invested in our support team so that they can better help merchants. If there is anything we can do to assist with, please let us know, and I will forward your enquiry to the correct contact at Shippit. In the meantime, I hope we get another chance with you again soon.
The rates are good and booking system is all good but you can forget about good customer service especially billing related.
Their apps are not very good compare to others when it comes to store with large SKU and different packaging dimensions.
Hi Nestz Living,
Thank you for taking the time to leave a review and for sharing your concerns. We are glad that you are satisfied with our rates and booking system. Last year taught us a lot and we have significantly invested in our app as well as our support team so that they can better help merchants. We always look to continuously improve, so we are open to feedback. If there is any assistance that can be offered, please let us know, and I will forward your concern to the correct person at Shippit. In the meantime, I hope we get another chance with you again soon.