The August Tree
We've been using Shippo for more than a year. It is pretty straightforward but does not give any leeway for resetting refunded shipments. What was incredibly frustrating was that there is no way to contact support real-time and they do not respond to emails.
Update: It turned out that they did not receive my inquiry - and Amanda immediately sorted out my issue. She gave me three workarounds to my problem which I greatly appreciate.
We've been using Shippo for a little over two months. It works outstanding for USPS domestic shipments. Reviewing rates, paying for label, downloading label, printing label seemed too many steps at the beginning but now it has become part of our work flow; and it works well.
We do like to recognize the service support and technical team. They are truly customer focused and took immediate action when we had issues to sync orders between Shopify and Shippo, and with downloading the correct sender address. Well done! Thank you...
Great app. Very user friendly and great customer service!
Been using it for 3 years now and am very satisfied. Customer service is fast and responsive, and the interface is excellent. It's actually easier for me to scan my unfulfilled orders in Shippo than Shopify (sorry Shopify).
Great app to help our shipping department save time and money. Highly recommend this app !
Shippo has worked well for us when we need to ship an order that wasn't placed directly from our website's Shopify store. Easy to work and quick. We did have a few issues that were quickly resolved by the Shippo Help crew. They were very responsive and even helped take care of a problem that had more to do with our computer system than the Shippo app. Definitely would recommend Shippo.
Jt Home Away
Was excited to be able to create return labels that only bill when scanned and this app claims to do that. Even talked a little bit with support via e-mail about how best to accomplish this.
I had a little trouble initially, but it was because they wanted proof of identity. Admittedly, a little annoying, but understandable considering how much weird crap is sent through the mail these days.
I've been very pleased with the service. The Shippo-provided USPS rates are pretty good, and our UPS account plugged right in. The best part are the pay-on-use return labels which are excellent, because many of our customers don't actually get around to sending the item back they request to return.
Overall very happy. I would recommend.
JT Home & Away
Infinity Goalie Usa
Fast customer support. Only downside is if you have multiple Shopify stores you can't link them all in the same account.
Signed up for the app based on reviews. Could not even enter my business shipping information due to a bug or terrible error handling.
Great app! Customer service replies quickly with any questions. This app streamlines the shipping process and allows our small business to operate on a higher level.