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We used Shippo for years and paid extra for their shipping insurance, expecting support if a package was ever lost. Unfortunately, when we finally needed to file a claim, the process became nearly impossible. They required things like a police report for a lost package, which makes no sense in many situations and feels designed to discourage claims rather than help customers.
In our experience, the insurance felt almost useless because of how difficult they made the claim process. If a company sells insurance, customers should be able to reasonably use it when something goes wrong.
On top of that, after removing the Shippo app from our Shopify store, we were still charged $29/month for two additional months. That was very frustrating and disappointing.
The main reason we originally stayed with Shippo was for UPS Ground Saver rates, but Shopify now offers similar shipping options directly, so there is no longer a reason for us to continue using the platform.
Based on our experience, I would not recommend Shippo. The insurance claim process was extremely difficult, and the continued billing after uninstalling the app made the experience even worse.
Hello,
Thank you for your review. We’re sorry to hear about your experience with filing an insurance claim—we understand how frustrating and complex the claims process can be.
We were able to locate your account and have reached out to you directly to see how we can further assist with your claims and the additional subscription charges you received. Our team is happy to help and provide any further support needed.
Please feel free to reply to our email if you have any additional questions or concerns.
Honestly Shippo is one of the easiest and most dependable parts of running my business. I do wish they'd bring back the humans i used to be able to talk to though.
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
Much better prices than any other shipping app I've tried. Seamless experience merging with Shopify.
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
I Love Shippo. great app for shipping. And they are affordable and let you know if an address is high risk.
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
I have been with Shippo since 2018, and it has been the best company for my business shipping needs. Their platform is easy to use, and the prices always beat out USPS.
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
I find Shippo easy to use. We ship anywhere from a couple to 50 packages a day from our own store and Amazon. Both sync up well, and we get great rates whether we're shipping a couple of lip balms or 50 lbs of product to a wholesale account.
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
I love that it handles shipping labels for packages sent all over the world, super convenient.
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support Team is always happy to help.
— Shippo Support
There is an issue with Amazon orders coming over with an incorrect, extended phone number that we have to manually adjust. Also an option to void a shipping label and syncing over order changes would be nice.
Hello,
Thank you for taking the time to share this feedback — we really appreciate it. Some Amazon orders may come through with anonymized phone numbers due to how Amazon exports order details. Recently, carriers like USPS now require a valid recipient phone number format, which can cause errors depending on the carrier and shipment.
While Shippo receives this information directly through the Amazon integration and can’t modify it automatically, updating the phone number manually often allows the label purchase to go through successfully.
For labels, while they can’t be voided directly in the app, you can request a refund for an unused label, which makes it ineligible for use.
We also appreciate your suggestion regarding syncing order updates from Amazon after import — feedback like this is shared with our Product team for future consideration.
Thanks again for using Shippo, and please feel free to reach out if you have any questions.
— Shippo Support
Shippo has made a very rough transition as smooth as possible. We had to migrate from one platform to another for our website. In seconds, after installing Shippo on our new site, all of our orders showed up on the Shippo dashboard and continue to populate seamlessly. I highly recommend this company. Ship,ship, hurray for Shippo!
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
We process a ton of in-store purchases that need shipping and unless we processed that sale through our online store, not logistically possible whatsoever for us, we couldn't access the deals Shopify had for our online orders. Shippo lets us ship out for such a good deal. 5/5. Great service.
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
