Shippo ‑ Simplified Shipping

Thank you

As a business we don't recommend working with Shippo. They attempt to charge a "address validation fee" even if any parcel will be sent and any shipping label will be used, they just give the final bill with enourmous amounts. Please be aware of this and be aware that this is not a business compliant procedure. We raised a chargeback with our bank and informed our lawyer, they will have to faces legal consequences now. We hope this review could warn many other businesses to stay away from shippo, unless you are actively using the platform and then address validation makes sense. Otherwise stay away and be ready to deal legally with them.

Shippo was really easy to install and use. It integrates with my shopify store so well, there was nothing to it. I love that there are so many options and rates to choose from. Rates are great and the process is simple and very fast. Definitely recommend!

Makes posting easier and costs lower.

Really love this app. Easy to use, comparable shipping rates. I started use Shippo directly thru their website, then install this integration and that really save a lot of time and less manual entry package information.

As a new e-commerce business owner Shippo has been so easy to work with. They have an extensive amount of knowledge within their team, which was invaluable when setting up our business and getting ready to launch. The integration with Shopify is seamless with a very simple, easy to use interface. The support team is highly responsive. We've been using them for all of our shipping needs for well over a year. We are extremely happy with Shippo and everything they do for our small business.

My Amazon - Shippo connection stopped working Thursday Nov 4 2022 I have called, chatted and emailed customer support more times than I can count. I hope that shippo will fix the issue so I can revise the shippo review as well.

International shipping labels doesn't work, been going back and forth for several days, only email response 24 hour wait and still no resolution, then wait another 24 hours for the next response and so on. They have no sense of urgency that international orders are being delayed by them. No online chat or phone support available poor response time.

After having numerous problems with other apps, I'm so glad to have found Shippo. They always have competitive rates and excellent customer service!

i delete the app and after 3 week they take me money from my bank account ...... this is like someone stolen you !!!!

Would not recommend for larger packages - We have been using shippo for over a year, no significant issues that we couldn't work through with customer support until recently. Our business is growing and packages and quantity is larger. Noticed multiple " fee " charges. Reached out to support and was advised UPS is charging SHIPPO for incorrect dimensions on packages and SHIPPO is charging us. We have proven over 20+ times that the dimensions are correct and fees are unwarranted ! Fees have been refunded & corrected. However this is a weekly issue and requires us to review every invoice and dispute 5+ " fees " with SHIPPO on a weekly basis. The crazy part is we are providing each time that the "fees" are unwarranted. Yes, we get a "credit" back NOT a refund but that takes 1-2 weeks. It has also become a task that requires us to almost hire someone for just to stay on top of disputing unwarranted surcharges. We have tested multiple third party shipping providers to determine if this is an across the board issue with UPS as suggested by SHIPPO. From our findings from the last 6 weeks of testing, SHIPPO is the only third party app charging us "fees" for incorrect dimensions but if I catch it we get our money back... Since this finding we have decided to end our relationship. We are not saying don't use SHIPPO as we are not bashing any company just want to share our experience and remind everyone the importance of reviewing all invoices and looking for "fees" that do make sense. If this was not caught on my end, my business would be out over $100's and counting as the fees are small enough to go unnoticed. Like $5-$10 a week. We are in the process of trying to figure out with SHIPPO what will happen with our credit of about $150ish & then we will continue growing with another company. Hopefully the closing process is smooth & we can walk away from this situation. Update **** We have received a $18.00 " surcharge ". SHIPPO has advised that this is due to UPS having to deliver the package to a different address. The address the customer submitted at the time of purchase is the same as the billing address. Also no indication at the time of purchasing the label that the " address did not exist ". If UPS went to deliver the package and it was turned away due to being the wrong address, won't the package be returned to sender? I have never heard of a UPS driver, driving around looking for " Customer X " and then when he finds her sends me a $18 invoice. I disputed the "fee" with SHIPPO and was advised by Deangelo that UPS said " For any future shipments, the shipper will need to update their shipping records to avoid delays and charges. " This response is not appropriate for the type of business SHIPPO runs. We are a business with 1,000's of customers. The customers purchases from us and provides shipping details, we ship the product to the address provide, if the address does not exist it is returned to sender. This is common practice. I am now told that I will not be getting the $18 back and pending an explanation why the package was not returned to sender. I also now have to reach out to my customer as a business owner and make sure they are taken care of because technically the order WAS NOT delivered to the correct address. This is a mess. It further validates my decision to remove my business and decrease my rating from 2 star to now 1 stars. If UPS is truly charging all of these fees. SHIPPO is not protecting their customers. I recommend investing a fee before charging your customer as it leaves a bad taste and breaks trust.

My Shopify Customers Not receiving Tracking Numbers I rspond to 100+ Please Fix this Issues Then i will give You review

Good - Allow you to handle multiple orders at one time with mass updates to address, shipping details. Links to fedex account and handles paperless trade Bad- Syncing is out to lunch, sometimes orders sync back to shopify sometimes they don't. Usually end up needing to do this manually wasting time. "Use item weight" when trying to assign weight to packages it does not accurately pull the product weight causing label purchases to fail and manually having to update the shipment weight.
Order fulfillment status - Once it has been synced into shippo and you fulfill from shopify those fulfilled items are not synced back into Shippo so you are always needing to manually "Hide" orders that don't get the correct status. Fedex labels wastes a second page printing terms and conditions that are not needed. The biggest kicker here is the support team doesn't seem to have a grasp on what their own software does or doesn't do. Often times you are referred back to shopify for a Shippo issue or they ask repetitive unrelated questions to the issue. They want screenshots a lot of the time but then take days to actually get back to you. This app needs a lot of work, it probably functions OK if you are a low volume shipper or if you only use the discounted rates that shippo provides. If you need to link your own API accounts and expect reliable syncing this isn't the solution for you. Update 11-24 - Still junk - blames Amazon for pulling phone numbers into shippo that need to be edited manually to complete a shipment instead of taking accountability for their software. Now this week a very busy black friday pushes through an update that seems to create an issue where products are not loaded into the customs form again creating more manual work to add them to the customs form in order to purchase a label. I highly recommend that you find a different solution than Shippo - Especially if you are using integrations with Fedex or shipping internationally.

I love them. Customer support is great. Especially if you don't want to deal with contacting a carrier yourself for certain issues. It feels like a concierge almost! Thank you!

This app is probably the best app you can find for free to help you do shipping labels. I only give it 4 stars because it has a small amount of bugs sometimes and there are some features that could be left do be desired. However, their customer support is great and the features of the app that you get for free are also great. They also have a nice free API.

Shippo is simple to set up with Shopify. Their support is quick and helpful for the limited issues you may encounter. The best part is their Priority Mail prices beat Shopify's by a good amount. Look into it!

Shippo really made shipping orders with my website seamless. Having to type in every address from every order was tedious so being able to connect the two really saves me time.

Works for us.Easy to use.Works beautifully with Shopify for all of our orders. No complaints at all.

The app does what it's supposed to and I've had no issue with it overall. What I am unhappy with is that it's supposed to be "free" with 0.5c charged per label which is absolutely false. If you have an account with FedEx and based in Canada, you will be charged an arm and a leg for printing labels through Shippo, which sucks when you're a small business just starting out. Tried to get in touch with customer service to find out what is the % that I am charged for every label, since it's been clearly impossible to predict how much I will be charged *before* I buy the label. I was put on "hold" for 40 minutes after which I got an email telling me that the customer representative "had to run"... and the person taking over didn't even bother actually helping me out. Needless to say, I am not impressed.

I love Shippo! Easy to use and good shipping rates. I especially like the ability to split orders into multiple packages. When I've run into trouble and not known how to do something I've just requested a call and they actually call me back within a few minutes. Great service.

I have used Shippo for several months now and they are an integral part of my business operations. The app is smooth, provides an array of discount carrier prices, and is very easy to use. Their customer service is great and they are open to improvement. I wouldn't pick a different shipping app!

I have used Shippo for a couple of years now and have only great things to say about their service. Imports from all my sales channels, cubic pricing on Priority Mail saves a bunch of money for shipping within 1000 miles. Offers shipping discount on virtually all carriers and is simple to use. Great customer service and doesn't cost a bunch like Ship Station. I have found over the years that most of the apps available are unneeded or are just a way to drain your wallet - Shippo is the exception - Saves You Money. My business relies on Shippo to do the job and add to the bottom line.

I have used Shippo for quite a while. Haven't had any issues so far. I like that it also works with ETSY, EBAY and other marketplaces. Shippo saves me from having to copy and paste the information. I have tried others but Shippo by far has been the best.

Shippo is easy to use, with a clear interface that lets me do bulk shipping quickly. I also like the ability to import files with order info--really useful for club shipments where the product goes out monthly but are billed quarterly. One small but useful feature is that Shippo ties back into my Shopify account and automatically marks shipped orders as fulfilled. For my shipping volume, five cents is an incredible bargain. The only thing I'd like to see is an option to buy carbon offsets. Thanks for a terrific product that makes running my business that much easier!

If you need help with adding additional insurance, better shipping rates- this app is amazing!!! It has saved me. I send out high value orders overseas and within NA, and this makes it super easy!!! Incredible customer service, from quick email responses and even phone calls. I highly recommend this app.

I loved using Shippo until the most recent update. You now have to update each order manually to a different shipping class, very time consuming and frustrating!

Poor integration with Shopify. If an order in Shopify is updated (say shipping address) that change will not be updated in Shippo.
Also, there is no way to customize the packing slip. We would like to remove the pricing, but this is not possible.
For packaging, there is no ability to have a hierarchy so that the packages we use most are at the top of the select list.
This may be the case with all Shopify shipping apps. I guess it's time to find out.

Not support USPS FC letters
Not support DHL Express shipments from outside of the US

Easy work. Can make custom label without order.
Good USPS fees: USPS FC package from $2.93 (ebay page from $3.18, and USPS retail from $4.20), but stamps.com from $2.74 (need monthly fees).

This app says it provides rates for UK customers but it doesn't. It's misleading after spending so much time trying solve the issue it turns out that they don't have parcelforce or any UK negotiated rates

I tried to set up my Shippo account and do some testing. I could not figure out any way to handle local pickups (store pickups). Shopify handles these just fine. Shippo doesn't recognize them and wants to print postage. This is not why I am giving Shippo one star. I upgraded my trial to the "Professional" version so I could try out their customer support. That's when I realized they do not have customer support. They have what appears to be an outsourced customer service team that only knows how to send "canned" email responses. I asked about the local shipping issue and received a response "I'm sorry Shippo is not meeting your needs...would you like us to cancel your account?" That's awesome support. No thanks guys...I can cancel my own account...So I did.

I was hesitant to use another shipping app due to charges I'd experienced in the past, with other apps, that outweighed the convenience. Shippo's pricing structure is so fair and clearly designed to help growing businesses achieve efficiencies right from the start. I am able to use Shippo with two different stores on two different platforms. It's absolutely seamless! Thanks!

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I was hesitant to use another shipping app due to charges I'd experienced in the past, with other apps, that outweighed the convenience. Shippo's pricing structure is so fair and clearly designed to help growing businesses achieve efficiencies right from the start. I am able to use Shippo with two different stores on two different platforms. It's absolutely seamless! Thanks!

Love shippo. super simple to use and provides some integrated rates out of the box which is handy as a small merchant

I was not able to print any label even after upgrade my account it give me error message that I have to contact costumer service which I did and one week later few emails were send and no respond

The service reps did not know what ORM-D goods are, they cannot supply the services they offered. I would not recommend them. Desktop Shipper was able to more in one half hour conversation than multiple Shippo calls.

I have been using this app for several years and it appears that with each UI upgrade, something stops working and it never gets fixed. With latest upgrade, too much has broken and it is not longer usable - Shopify fulfillment sync does not work, order splitting does not work, Customs declarations do not import the correct information from Shopify products and it can no longer be edited, and Shopify Order sync just stopped working today. Support is very slow (by emails which takes a couple of days) and nothing gets resolved either. We are wondering if these issues are being worked urgently or if we should be looking for alternatives.

SCAM ALERT

We tried out shippo for a couple days, decided our current shipping program was better, so we uninstalled shippo. Shippo has been charging us $50 a month ever since.

*P.S. Shippo* - Refund the money you've stole or we will initiate chargebacks.

BEWARE! I used this app to find great shipping rates on a per-use basis, so I didn't have to commit to paying a set monthly rate. Well, they got hacked recently and (while I was sleeping) my PayPal was charged over $1400 in fraudulent fees. When I checked my Shippo account, there were 15 pages of fake shipping charges and addresses at a rate of $7 each in less than 24 hours. I shudder to think how much damage could have been done had I not gotten up so early today and didn't have my banking set to notify me of unusual activity. By the time Shippo closed my account (per my request), there were over $2K in charges. I strongly suggest NOT doing business with this company until they can demonstrate that they've resolved this issue. The rates are great, but having your wallet drained while you're sleeping is the stuff of nightmares. When I went on Twitter I saw that I'm not the only person who had this problem. So, they really shouldn't be offered to Shopify sellers as a viable app until they can prove they have this HUGE problem under control.

Update: It seems this is a problem Shippo has that it can't or won't fix. WHY ARE THEY STILL IN THE SHOPIFY APP STORE IF THEY'RE STEALING FROM SELLERS????

I enjoy using the app - it's easy! Good shipping rates + the ability to insure a package. Customer service is fast & friendly too.

Fantastic APP that let me create shipment manifests easily. I could not find this option in Shopify. Also customer service is great!

Does not offer any value for Canadians. I signed up to get a volume shipping discount with Canada post but Shippo does not offer any. When adding Canada Post as a Carrier in settings, it asks me to connect my own account. Very miss-leading.

Huge fan of Shippo. Good rates, good support, and 10/10 user interface. Would recommend to anyone looking to ship products.

Havent used any other apps for shipping but Ive found Shippo to work really well. Quick and easy and the customer service has been really good..fast and clear. Update...had some glitches and quirkiness, tried another paid service at $9 per month and finding that there is a world of improved functionality available, including Iphone app which is extremely useful. Decreased usage of Shippo pretty significantly.

I have enjoyed using this app to help with creating return labels for customers. Recently, I had an issue and contacted the support team and they responded very quickly (within a few hours) and they were able to help with different suggestions which ultimately helped me solve the issue at hand! I'd definitely give this app a shot if you're looking for a way to manually create return labels to send to your customers.

Finding the right shipping app can be hard. In Australia I have tried a few, this looks good - very easy to use. We have a cold press juicer store in Australia, ship large boxes every day so we need to have a reliable and convenient services. this ticks all the boxes

I love this app! I ship outside of Shopify also and this app links right into those other sites. It is very user friendly. The little shipping truck at the end of the order row is really nice too. Not having to click into individual shipments to see if a package was delivered is my favorite part. My favorite feature of this app is the auto fill of addresses as you begin to type an address in (for outside of Shopify packages) I recommend this app to everyone who is looking for a good shipping app without the monthly fees!

Shippo makes shipping for my small biz a breeze, and their customer service is so responsive!! Shipping used to be my laest favorite part of my day and I no longer dread it.

Was excited to be able to create return labels that only bill when scanned and this app claims to do that. Even talked a little bit with support via e-mail about how best to accomplish this.

I had a little trouble initially, but it was because they wanted proof of identity. Admittedly, a little annoying, but understandable considering how much weird crap is sent through the mail these days.

I've been very pleased with the service. The Shippo-provided USPS rates are pretty good, and our UPS account plugged right in. The best part are the pay-on-use return labels which are excellent, because many of our customers don't actually get around to sending the item back they request to return.

Overall very happy. I would recommend.

JT Home & Away
www.jt-home-away.com

I used this app to ship merchandise from my store for over a year. In the first six months it ran smoothly and didn't run into any issues. Then the app made some adjustments and now has many issues. For example, I cannot ship just one order. It has to be multiple, or it has glitches. I have reached out to customer service multiple times and haven't received assistance. The most frustrating thing is that they don't have a customer service phone number to call when an issue needs to be solved. The only way to reach out is by email. It's crucial to be able to get help as soon as possible when my business depends on an app like this. I don't want to ruin anyone's reputation or hurt a business, because I wouldn't want someone to do the same to me. This is just my experience. I hope they can take this as constructive criticism and open up a phone line to be able to call for assistance in case there are any issues like this. I will be taking my business elsewhere. Thank you.

We have been using Shippo for a while and ran into trouble after our carrier blocked our account for a short period. After that we were not able anymore to print any labels through goshippo so we turned to support for help. Within 24 hours we got an answer and the problem was solved!