Shippo ‑ Simplified Shipping

This expensive paid app is better than having to use Shopify itself to print labels. That's about it. There support is horrible and none existence, to say the least, no contact phone numbers of course (why to hide a phone #?)....they are very laid back in responding to issues with Canned messages and more so now with the COVID situation which they blame very conveniently after responding to a query days later which usually ends with; "we are sorry we are very very busy due to the COVID situation" and "by the way, we do not, of course, have a solution for your problems but will let our team know about it". They are not looking at adding other carriers, not looking at an option to help customers being able to filter out "local pickup orders" from Shopify which of course do not need to to be shipped, they do not support customizing packing slips, do not support refund options (which was there before), their system freezes often when doing batch payment processing of 100 orders at a time (there system defaults back to 25 orders..imagine a business doing batch processing 25 orders at a time when you have to ship out a 1,000 orders per day?). Their billing system likes to stop accepting payments randomly even when you have used that credit card for months. When you contact them about it they will just send you Canned message with a link to billing page....wonderful service. I am currently looking at an alternative like Shipping Easy etc....

Signed up for the app based on reviews. Could not even enter my business shipping information due to a bug or terrible error handling.

Works sometimes but can be spotty, professional discounted rates are not always applied even though I'm logged in.

I Had issues linking my UPS account from day one and customer service reps i talked to were of no help (but I figured out why once I switched to another service, explanation below).

The straw that broke the camel's back was when DHL rates just stopped working yesterday, and I kept getting errors when trying to make UPS labels.; which forced us to enter the order address one by one manually into DHL and UPS websites to purchase labels. Customer service told me that the only option for UPS to work again would be for me to go through and update every single one of my product titles to not include hypens or quotation marks, even though that was never an issue to begin with. I think this is just a lazy rep blaming the issue on the customer instead of actually looking into the problem. In the past few months that I have used Shippo I have talked to several customer service reps and I don't think any of them are fully qualified and trained to help, as bad as that sounds.

I just switched to ShippingEasy, which lives up to it's name. I had a phone call walking me through the set up and shipping process AND I was able to link my UPS account effortlessly because ShippingEasy has everything step by step with screen captures so you can easily follow along.

WHY SHIPPO DIDN'T WORK: My UPS account would not link with Shippo because Shippo kept telling me that the control ID number is optional. However, it is definitely needed for it to synch properly and can ONLY be found by downloading a .pdf of a previous bill. NONE of the customer service reps I spoke to ever mentioned the control ID number and yet ShippingEasy had it RIGHT THERE in their screen capture walk through of the process.

I'd rather pay for an app that does exactly what I want, versus a free one where I keep having issues and end up having to do orders manually.

Steer clear of Shippo and bite the bullet and spend the money for ShippingEasy, it's worth it!!!

THEY STOLEN MY MONEY, IM NOT USING THIS APP FOR AROUND 1 YEAR AND TODAY THEY STOLEN ME BY PAYPAL $600 I DONT WHY
KEEP AWAY!!!

My Amazon - Shippo connection stopped working Thursday Nov 4 2022 I have called, chatted and emailed customer support more times than I can count. I hope that shippo will fix the issue so I can revise the shippo review as well.

Worst app ever. The app keeps returning errors and does not save settings. This is a horrible app. A complete waste of time.

Was amazing for a while, but they just lost the ability to offer Media Mail. Unfortunately this renders them useless for many small businesses.

The app is setting some of our products to a negative inventory. We opened a support ticket on March 5th 2021, we got a reply 10 days after from Ralph Aberin apologizing for the delay, and they are working on the case. 11 days after that (today), we got the exact same reply from Ralph.
So, after almost an entire month we received zero support. We are now looking for a new (working) solution with a good customer support.

My Shopify Customers Not receiving Tracking Numbers I rspond to 100+ Please Fix this Issues Then i will give You review

Good - Allow you to handle multiple orders at one time with mass updates to address, shipping details. Links to fedex account and handles paperless trade Bad- Syncing is out to lunch, sometimes orders sync back to shopify sometimes they don't. Usually end up needing to do this manually wasting time. "Use item weight" when trying to assign weight to packages it does not accurately pull the product weight causing label purchases to fail and manually having to update the shipment weight.
Order fulfillment status - Once it has been synced into shippo and you fulfill from shopify those fulfilled items are not synced back into Shippo so you are always needing to manually "Hide" orders that don't get the correct status. Fedex labels wastes a second page printing terms and conditions that are not needed. The biggest kicker here is the support team doesn't seem to have a grasp on what their own software does or doesn't do. Often times you are referred back to shopify for a Shippo issue or they ask repetitive unrelated questions to the issue. They want screenshots a lot of the time but then take days to actually get back to you. This app needs a lot of work, it probably functions OK if you are a low volume shipper or if you only use the discounted rates that shippo provides. If you need to link your own API accounts and expect reliable syncing this isn't the solution for you. Update 11-24 - Still junk - blames Amazon for pulling phone numbers into shippo that need to be edited manually to complete a shipment instead of taking accountability for their software. Now this week a very busy black friday pushes through an update that seems to create an issue where products are not loaded into the customs form again creating more manual work to add them to the customs form in order to purchase a label. I highly recommend that you find a different solution than Shippo - Especially if you are using integrations with Fedex or shipping internationally.