Reseñas (549)

Calificación general
4,1
Recuentos por nivel de calificación
  • El 76% de las calificaciones son de 5 estrellas
  • El 5% de las calificaciones son de 4 estrellas
  • El 3% de las calificaciones son de 3 estrellas
  • El 2% de las calificaciones son de 2 estrellas
  • El 13% de las calificaciones son de 1 estrellas
11 de marzo de 2014

Very happy so far and the customer support is great!

Twister Sister Training Videos
Estados Unidos
5 meses usando la aplicación
13 de febrero de 2022

Better off going with Shipstation. Took a while to get all of our accounts setup (Fedex, UPS, USPS, etc). Worked fine for a bit, but then it stopped syncing our orders started receiving error messages. Their support was dumbfounded for several weeks and kept telling me that they had escalated the issue. After waiting for over a month to see a resolution, I finally uninstalled the program and have went to shipstation. Have not had an issue with them. In fact they offer more shipping options that Shippo did not, which saves me more money in the long run. Shippo . . . I hope you guys can figure out some better IT support. A small medium business cannot operate if your shipping software does not work for over a month.

UXO Supplements
Estados Unidos
Más de 5 años usando la aplicación
Shippo respondió 14 de febrero de 2022

Hello,

Thank you for leaving this feedback and we're very sorry to hear your issue is not resolved. We see you're working with one of our Team Leads, Jazmine, and she has been working with our engineers to find the root cause of this issue. Unfortunately, troubleshooting can take time as we do need additional information from customers when follow-up questions arise. That said, we absolutely understand needing your orders to import and this is a high priority for us. We will continue to work with our engineering team and Jazmine will reach out to you with any new updates. We hope we can win you back when this is completely resolved.

Thank you,
Shippo Support

7 de noviembre de 2016

Great app, helps us with shipping labels and return labels.

Designer Handbags Outlet
Estados Unidos
5 meses usando la aplicación
5 de noviembre de 2015

Overall, this is a wonderful shipping app. We've been using it since the beginning, and it allows us to streamline communication with our warehouse, and keep track of all tracking information.

There are a few features we would like to see but the team has been quick to improve the application, so I'm sure it will continue to get better over the coming months.

Baublerella
Estados Unidos
Más de 8 años usando la aplicación
6 de diciembre de 2021

So far so good! Integration with Shopify seems to work really well, it even brings in orders that I create, in addition to customer created orders. Allows me to print professional looking labels on my thermal printer.

RB Leather
Estados Unidos
4 meses usando la aplicación
9 de septiembre de 2020

Everything has worked Great for 5+ years that I’ve used it... Until Today! The new user interface is absolutely Atrocious. The screen looks cluttered, you can’t easily view the items listed in each order clearly because of the massive about of text on the screen. The layout is terrible, and the options for editing customs forms on international shipments is horrendous. If I can’t go back to the original layout, I’m leaving Shippo immediately.

DUMP BOX
Estados Unidos
Más de 5 años usando la aplicación
Shippo respondió 11 de septiembre de 2020

Hello,

Thank you for providing your honest feedback about Shippo. We truly appreciate feedback like this as it helps us improve our product.

We also thank you for jumping on the phone with members of our Product Team to discuss this further. We are so glad we could come to a resolution!

If there is anything else you need, please let us know!

Thanks,
Shippo Support

23 de octubre de 2015

Very clean and user-friendly app. We've tried other shipping apps, but by far this is our favorite. The customer service is also excellent and always very helpful. This is one of our must-have Shopify apps. :)

Mishibox
Estados Unidos
4 meses usando la aplicación
18 de agosto de 2016

Shippo makes shipping process very easy and fast. Highly recommended.

Engrav3me
Estados Unidos
4 meses usando la aplicación
18 de diciembre de 2019

Terrible service. And I have the chat logs to prove it. Jennifer W. in customer support at Shippo.....does this place no service. Jeez

Adept Cosmetics®
Estados Unidos
Alrededor de 5 años usando la aplicación
Shippo respondió 18 de diciembre de 2019

Thank you for taking the time to speak to us on the phone today. I'm glad we were able to clarify further. If you have any further questions let us know!

12 de octubre de 2022

We loaded Shippo in August and so far are very pleased. There are some features we would like to see offered and have reached out to customer service, but on the whole I like the shipping costs offered and the customer service help & response time has been fantastic.

Simpson & Vail
Estados Unidos
4 meses usando la aplicación
Shippo respondió 12 de octubre de 2022

Hello,

Thank you so much for the great review! We're so glad to hear you're enjoying Shippo and saving money! We appreciate you sharing your thoughts with us on new features you'd like to see. We take all feedback at Shippo seriously and we're constantly looking for new ways to improve our platform.

If you ever need any additional assistance, please don't hesitate to reach back out.

Happy Shipping!
Shippo Support