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No USPS commercial plus pricing is a show stopper. Sorry, had to delete the app.
The packing list has incorrect details. It shows negative amount on the unit price.. duhh?
Been 3 weeks raised this issue multiple time. Nothing on it yet. Disappointing.
I wanted to like this app as its features look great on paper. We couldn't get it up and running though, because they require a photo of the shipper's government-issued ID and a photo of the shipper him/herself before activating the app. I didn't really want to send them copies of my driver's license/passport, and I for sure didn't want them stored on their servers.
When I asked their support ( ...
Hello,
Thank you for leaving this review about Shippo. We apologize for any trouble and confusion this caused. We take fraud very seriously and we want to ensure we're ...
Realized that Shippo was no cheaper than my Shopify Plan and discontinued usage. I thought I had downgraded my plan but then I was charged nearly 400 dollars for their "premium plan," which is literally the same cost as shipping via Shopify shipping.
I've asked for a refund because I never once used the service, but have been ignored for 3 days now.
Hello,
Thank you for your review. We received your message and a member of our support team responded on Tuesday, 2/6/2024, confirming that a refund has been issued for the ...
I have used Shippo in many stores I've built and run in Shopify.
However, I recently installed Shippo into a new store I am building. While the user names/emails associated with all my Shippo accounts are different, Shippo pulled all the data from another store. Data such as payment info, addresses, every order, customer details, etc.
1) I can not get Shippo to pull info for the store I am ...
Hi there,
Thank you for leaving your honest feedback about Shippo. We checked our ticketing system and it looks like our awesome advocate, LeKea, spoke with you a few times ...
Such a useless app with bad customer support. They could not verify my account. i want to PAY them and they think i will do fraud with them. thats what they said "Unfortunately, due to high cases of fraud in the ecommerce industry, we cannot send another link."
Hey Ismail,
I’m really sorry you weren’t able to use Shippo. We did send over 2 links to verify your account - this is purely for security and to protect our customers. ...
Please be careful - they require that you send a copy of your photo id and credit card before you can set up an account. They claim it is secure but this can not be done via email - emails can be forwarded and/or hacked. They claim everyone is doing it, so don't jump off that bridge.
No merchant I have EVER dealt with online has ever requested this and I have had an online store for over 8 years ...
This app says it provides rates for UK customers but it doesn't. It's misleading after spending so much time trying solve the issue it turns out that they don't have parcelforce or any UK negotiated rates
I tried to set up my Shippo account and do some testing. I could not figure out any way to handle local pickups (store pickups). Shopify handles these just fine. Shippo doesn't recognize them and wants to print postage. This is not why I am giving Shippo one star. I upgraded my trial to the "Professional" version so I could try out their customer support. That's when I realized they do not have ...
Hello,
Thank you for leaving your feedback about Shippo and our Support Team. We apologize you had this experience as this is not what we strive for. We are very sorry that ...
The App has very nice interface and nice features, unfortunately I could not get it to work with my Australia Post eParcel account and the technical support left a lot to be desired. It's a shame because I really wanted this app to work. *************************
UPDATE
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No one by the name of Rodrigo reached out to me with any additional information. I used the same API ...
Hi Ragheed,
Thank you for taking the time to provide us with your feedback. We took a look into your support request and it looks like our team member reached out with ...