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The App has very nice interface and nice features, unfortunately I could not get it to work with my Australia Post eParcel account and the technical support left a lot to be desired. It's a shame because I really wanted this app to work. *************************
UPDATE
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No one by the name of Rodrigo reached out to me with any additional information. I used the same API Key and Secret to integrate my account via another App and it worked immediately, so clearly there is a problem with your app that should be looked at particularly after Matt confirmed that he was also not seeing any rates on my account.
Hi Ragheed,
Thank you for taking the time to provide us with your feedback. We took a look into your support request and it looks like our team member reached out with troubleshooting steps and our Senior Support Lead, Rodrigo, has reached out once more with a set of additional instructions and screenshots to assist in clarifying what needs to happen for your eParcel and your MyPost rates to show when creating a label.
Please reach out at anytime if we can be of further assistance.
SCAM ALERT
We tried out shippo for a couple days, decided our current shipping program was better, so we uninstalled shippo. Shippo has been charging us $50 a month ever since.
*P.S. Shippo* - Refund the money you've stole or we will initiate chargebacks.
Thank you for reaching out about this. I'm glad we were able to get to the bottom of this for you through email. As mentioned in the email, uninstalling the Shippo app from Shopify does not deactivate your Shippo account, that still needs to be requested through Shippo (sorry for the confusion there!). That said, we did just get your account request yesterday so we'll move forward with doing that. Let us know if you ever want to try us out again @ support@goshippo.com. Thanks!
I downloaded this app - lured in by the 2 weeks free trial - just to see if it was what I was looking for. I realised pretty quickly that it wasn't so I un-installed it the same day. ****However - beware, if you don't downgrade your account to the free version via the actual account set up - they will send you a bill for $25.***
Simply uninstalling the app doesn't work as far as they are concerned.
You have to log into the account that you set up and cancel your account.
Well I couldn't find an option to cancel that account for the life of me. So I emailed them and told them to cancel it at their end, and to stop sending me emails, yet they persist! Ive never even used the service they offer, just downloaded it to check it out.
You guys need to install a delete my account option on your "support" site.
I will be forwarding my complaint to Shopify as well.
If there was a no star review, I'd give you that!
Banned me without warning before my second label purchase. Subsequently sent a survey about my business and what I sell. I just want to buy labels. It's not that complicated.
The service reps did not know what ORM-D goods are, they cannot supply the services they offered. I would not recommend them. Desktop Shipper was able to more in one half hour conversation than multiple Shippo calls.
Hello,
Thank you for leaving honest feedback about your experience with Shippo and our team. I understand this was a frustrating situation for you given the time constraints you were under and we apologize for any confusion that may have occurred.
Just to clarify, Shippo does support the printing of ORM-D labels via our API. We do not support the creation of these labels in our UI.
We wish you continued success and again, we're sorry for any confusion this caused.
Thanks,
Shippo Support
Absolutely awful app. Nothing works, I get an error message for things that I can't even change. Won't let me do anything. Confusing to use. Couldn't be worse, wasted so much time trying to set this up.
Shippo is missing many very important features. Here are just two for starters:
1. Does not integrate with FedEx packaging. There is no option to choose which FedEx package you use.
2. Does not have template for customs forms so the user would have to write a new form every time -- a total waste of time.
They also do no recognize different currencies. Has not impact on shipping but strange to see our Sterling order put into USA dollars.
If I could give a No Star rating I would. This company is not to be trusted. We installed the app to see if it was of any use to our Shopify store. It wasn't so we un-installed it within an hour. We have had 2 payment requests from them since. We contacted Shippo after the first and was told that it was fixed. We have now received another bill for a service that we have never used and never will. Shopify state that after an app is un-installed the developer should delete all of our data, etc. NOT send the end user a bill.
Does not offer any value for Canadians. I signed up to get a volume shipping discount with Canada post but Shippo does not offer any. When adding Canada Post as a Carrier in settings, it asks me to connect my own account. Very miss-leading.
pure garbage.
The set up was simple enough.
getting the thing to actually work? well that is a whole other story. Cannot recommend under any circumstances. It forces things that are unnecessary on forms, then it errors out while you try and get a label.
Extra points off for not having a phone number.
Just the worst thing ever. This thing was supposed to save time, not cost me time. I'm moving on to something that works.