Avis (300)
Affiner
-
Par note
Good place to ship standard items. If you are looking to ship tubes they really suck bad. You cannot enter girth so when you ship you will get charged a surcharge for your item. If you need to enter girth in order to ship better stay away otherwise you will get charged the surcharge.
Shippo does the ole well it was not our fault it was USPS's fault. You file a claim show proof your item was not oversize but you never get refunded for the overcharge. Support really sucks.
Hello,
Thanks for sharing your experience — we understand how frustrating unexpected USPS surcharges can be, especially when shipping tubes or other non-standard packages. USPS applies additional handling and dimensional adjustments based on how packages are measured and processed within their network, and those charges can be assessed after a label is created, even when dimensions are entered correctly.
We’re sorry this wasn’t clearer upfront and that this has been such a frustrating experience. We do want to share that our support team is already actively working with you to review these surcharges, submit disputes, and escalate the issue directly with USPS on your behalf.
Your feedback is appreciated and helps highlight where clearer guidance is needed. Our team will continue working with you to provide updates and help minimize surprises going forward.
- Shippo Support
I have been using Shippo for years after tying a couple other platforms. Shippo is easy to use, even for someone not very tech savvy. I run a small business and I needed something that could scale with me as I grow. This platform has everything and plugs into shopify sites. 10/10
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
Quick and easy shipping experience, great rates!
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
Great experience with Shippo so far! Easy integration, good customer service, decent pricing, and a relief to have an option to ship hazmat that works with Shopify.
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
Have been using Shippo for YEARS and have tried others as well as directly thru Shopify - nothing compares. LOVE Shippo!
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
Such a seamless experience for many years now! We love it!
Hello,
Thanks so much for your review, and for being a valued customer for such a long time! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
We are new to Shippo, so far, very good.
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
I love this app so much, it makes shipping easy and affordable!
The only reason I didn't do a 5* is because there's not many shipments in this free plan.
Hello,
Thank you for your feedback! We appreciate you sharing your experience. Our free plan includes up to 30 shipping labels per month, which works well for many users just getting started.
If you need to create more labels or want access to additional features, you can try our Pro plan with a 1-month free trial. After the trial, the Pro plan continues as a monthly subscription unless canceled.
We’re always happy to help if you have questions or want help finding the best plan for your needs.
— Shippo Support
Switched back to Shopify one time to try to save Shippo's small fee and instantly regretted it. Literally switched back 1 day later.
Hello,
Thanks so much for your review! We’re really glad to hear you came back to Shippo and that it’s been working well for you. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
