Avis (283)
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Switched back to Shopify one time to try to save Shippo's small fee and instantly regretted it. Literally switched back 1 day later.
Hello,
Thanks so much for your review! We’re really glad to hear you came back to Shippo and that it’s been working well for you. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
I love this app it has great rates and works very well, and is very easy to use. I can even do international shipping easily very good app I love it.
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
Great experience with Shippo so far! Easy integration, good customer service, decent pricing, and a relief to have an option to ship hazmat that works with Shopify.
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
Love best shipping app by far !
Very solid app – does exactly what it’s supposed to do.
Easy to set up, stable in daily use and no issues so far.
Definitely recommended if you’re looking for a clean and reliable shipping setup.
Thanks so much for the review! We’re glad to hear the app has been easy to set up and reliable in day-to-day use. If you ever run into any questions or need help optimizing your shipping setup, our support team is here to help—reach out anytime at https://support.goshippo.com/hc/en-us/requests/new
This USED to be a great program. Now, there are glitches all the time, and no one able to help you in real time. When I am trying to get merchandise to my customers, dealing with AI (which has not been successful to date) is not a reasonable option, nor is filing a report - which will take days to get a response on. It's been more than 7 years since I began using Shippo, and right now, I am eager to find a different provider. From the reviews, I can see that i am not the only one with issues.
Hello,
We’re really sorry to hear about your experience - this isn’t the kind of frustration we ever want our users to experience. Unfortunately, we're unable to find your account by your review name.
We'd love a chance to help - please contact our support team here: https://support.goshippo.com/hc/en-us/requests/new. You can let us know you're following up on a review and we'll be sure to look into your request further.
Thanks again for your feedback. We’re actively working to improve, and your voice matters in that process.
Doesn't integrate with your product's customs information. All international shipping will require manual entry. This seams like an easy fix and if they can, I would like to give them another try. I like the ability to use our own shipping accounts.
Still looking for a viable shipping solution for my store.
Hello,
Thank you for your review. At this time, item-level customs information isn’t auto-imported, so some manual entry may be required. You can still set incoterm, purpose of shipment, tax ID, and AES/ITN in Shippo using 'International defaults' in your Settings.
We’ve shared your request with our product team. If you have any questions or need further support, please contact our support team here: https://support.goshippo.com/hc/en-us/requests/new. We'd be happy to help!
- Shippo Support
I’ve been struggling with the same shipping issue for over 4 months and Shippo has failed to resolve it. Despite shipping thousands of orders to Canada each quarter, I was told by support that I’m the only customer in the world with this problem — which is hard to believe.
The last update I received from Scott in customer service was that it would ‘take time’ for technical to look into it, but since then my account has been completely ignored. No follow-up, no resolution, no accountability.
This is unacceptable for a company that handles critical shipping operations. My business relies on reliable shipping software, and Shippo has shown neither reliability nor adequate customer support.
Hello,
We’re really sorry to hear about your experience - this isn’t the kind of frustration we ever want our users to experience. That said, I see the open request you have with our Support agent and someone from our team will be following up with you shortly.
Thanks again for your feedback. We’re actively working to improve, and your voice matters in that process.
All was fine until first lost package. $700 package lost and have been told by chat support for 3 days the case manager would call us about it, since we can not communicate directly with FedEx because shipment was through Shippo. Rep has still not called and we have no update to provide the customer for a package that has been lost for over a week. Continue to get the run around from their chat and no proactive communication from Shippo.
Thank you for your feedback. We're sorry to hear about your lost package. We're still looking for your case based on your review name. Can you please reach out to support@shippo.com and reference this Shopify review? Our team will be happy to look into this further!
Thanks,
Shippo Support
I have tried to use their trial and hopefully switch to Shippo instead of our existing provider but they don't accept 'prepaid' cards. The card I am attempting to use is not a prepaid card, it is a Mastercard provided by Tide with whom we have our BUSINESS CURRENT account with!
Hello,
Thank you for your review. We're sorry you're having trouble adding your payment method to your account. Please contact us at support@shippo.com. We'd be happy to help!
Thank you,
Shippo Support
