Avis (283)
Affiner
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Par note
There is an issue with Amazon orders coming over with an incorrect, extended phone number that we have to manually adjust. Also an option to void a shipping label and syncing over order changes would be nice.
Hello,
Thank you for taking the time to share this feedback — we really appreciate it. Some Amazon orders may come through with anonymized phone numbers due to how Amazon exports order details. Recently, carriers like USPS now require a valid recipient phone number format, which can cause errors depending on the carrier and shipment.
While Shippo receives this information directly through the Amazon integration and can’t modify it automatically, updating the phone number manually often allows the label purchase to go through successfully.
For labels, while they can’t be voided directly in the app, you can request a refund for an unused label, which makes it ineligible for use.
We also appreciate your suggestion regarding syncing order updates from Amazon after import — feedback like this is shared with our Product team for future consideration.
Thanks again for using Shippo, and please feel free to reach out if you have any questions.
— Shippo Support
Good. I like it
Hello,
Thanks so much for your review! We’re glad to hear you’re enjoying Shippo. If you ever need assistance or have questions, our Support team is always happy to help.
— Shippo Support
The only reason I didn't do a 5* is because there's not many shipments in this free plan.
Hello,
Thank you for your feedback! We appreciate you sharing your experience. Our free plan includes up to 30 shipping labels per month, which works well for many users just getting started.
If you need to create more labels or want access to additional features, you can try our Pro plan with a 1-month free trial. After the trial, the Pro plan continues as a monthly subscription unless canceled.
We’re always happy to help if you have questions or want help finding the best plan for your needs.
— Shippo Support
I like this app, since Shopify charges higher rates for Canada Post shipments and it doesn't have a built in integration with 3rd party carriers (UPS, Fedex, DHL) Shippo saves your life! As well, their technical support team provides prompt service. However, they need to improve their shipping options. For example, we can't add Proof of Age or Do not Safe Drop options which Canada Post provides on their website. We wrote them couple of times about this, they said they would do their best but nothing has been done yet.
Our company CycloneInks.com uses Shippo exclusively for all of our shipping needs! Overall they are a great business partner! As with any partner or tool in your business, there is always room for improvement. That is the only reason we left only 4-Stars....They are not perfect, nor is any business, and there can be improvements that could make them even better!
I have done price comparison on another app and USPS for over 20 + shipments. Most of the time the price is the same. Wish there really was a discount.
When you manually enter the weight for an item when you create a label, it automatically corrects and defaults to the weight of your 'default' item. Which can be annoying! You have to refresh the page after you make the label, then edit the weight to the correct amount. Just something I've noticed that could definitely be helpful to fix!
We've been using Shippo for years. Most of it works great, but when trying to process multiple orders at once we almost always have a few fail and it causes a lot more work for us. Also wish they had a white list or default shipping method by default as we end up sometimes selecting the wrong one and having to refund label (wait 30 mins) then make another using the correct method.
EDITED : after a few months of use Shippo turns out to be an excellent and reliable solution, once it has been setup properly. There are still a few limitations in Europe : - You cannot schedule a pickup with DHL , will get an error - You cannot create return labels with DHL (won't work, whatever you try)
Hi there,
Thank you for your honest feedback about Shippo! We appreciate this kind of feedback as it helps us improve our platform!
We apologize for any confusion with customs forms for intra EU shipments. We definitely understand the need to opt-out of customs forms at times and we've recently added this feature to our system!
If you have an intra EU shipment, you can no select the "Opt-out of customs" checkbox when creating your shipping label. This will allow you to generate the label with no customs form.
Regarding pickup scheduling and return labels, we would love to assist you further with this! Please reach out to support via chat/phones beginning at 9 AM PST M-F, or by email from 6 AM - 6PM PST M-F.
Thanks,
Shippo Support
When it works, it works GREAT. However, the lack of USPS Media Mail support is really a bummer. I don't care if it is discounted or not, that method should still be offered as we use it quite frequently to ship books.
Secondly, there are some issues with Shopify and Shippo syncing IF a customer changes address information after placing an order. Shippo keeps the old info so you can incorrectly ship out packages. If you ship immediately this is not a problem.
Otherwise, Shippo is absolutely fantastic.
