Ogólna ocena
4,1
Liczba recenzji z daną oceną
  • 76% ocen to oceny z 5 gwiazdkami
  • 5% ocen to oceny z 4 gwiazdkami
  • 3% ocen to oceny z 3 gwiazdkami
  • 3% ocen to oceny z 2 gwiazdkami
  • 12% ocen to oceny z 1 gwiazdkami
10 sierpień 2016

Great App and best prices on shipping!

Signature Blends Hair
Stany Zjednoczone
Ponad 6 lat korzystania z aplikacji
17 sierpień 2020

Poor integration with Shopify. If an order in Shopify is updated (say shipping address) that change will not be updated in Shippo.
Also, there is no way to customize the packing slip. We would like to remove the pricing, but this is not possible.
For packaging, there is no ability to have a hierarchy so that the packages we use most are at the top of the select list.
This may be the case with all Shopify shipping apps. I guess it's time to find out.

Amy Kuschel
Stany Zjednoczone
Ponad 6 lat korzystania z aplikacji
Shippo odpowiedział(a) 9 wrzesień 2020

Hi Amy,

Thank you for leaving your honest feedback about Shippo and Shopify. We're sorry you haven't been satisfied with how the 2 systems work.

Updating changes in Shippo that are made in Shopify is something we are working on. While we always want to add all the features our customers prefer these do take time to build and test. However, we understand this one is critical so we are working on adding this functionality to our system.

We are also looking into adding a "gift" feature on packing slips that will allow you to remove the pricing.

Regarding packaging, if you use certain templates more often than others, you can set them as your personal package templates on your labels page in Shippo (click settings > labels).

Templates are ordered in the way they are created, so, if you'd like the most used template to show in the list first, you will want to make that one last.

If you have any further questions you can always reach out support team by chat/phones beginning at 9 AM PST M-F, and email from 6 AM - 6 PM PST.

Thank you again for your feedback on Shippo!

Best,
Shippo Support

13 kwiecień 2017

Could. Not. Be. Easier! Plus, they save us a bit on the cost of USPS shipping at our shop https://www.BIYHomebrewSupply.com , which is awesome! Now, what could make it 5 stars? If the FedEx and UPS integrations got a tiered discount like the USPS integration does. That would be most helpful.

Biyhbs
Stany Zjednoczone
Ponad 6 lat korzystania z aplikacji
27 luty 2018

Makes it easy to keep up with sales on multiple channels, love it!

Little India Salwar Boutique
Stany Zjednoczone
Ponad 6 lat korzystania z aplikacji
27 sierpień 2020

We've been using this app for years and it works great. Occasionally has issues, but customer support has always been super helpful in solving the problem quickly!

Elevated Faith
Stany Zjednoczone
Ponad 6 lat korzystania z aplikacji
23 lipiec 2014

I love this app! Really easy to use. The app is very easy to navigate which is a big plus!

Only For You Boutique
Stany Zjednoczone
2 miesiące korzystania z aplikacji
11 styczeń 2017

I installed this app a while back and never used it, now that I have my own postal scale I've been using it and it really helps me save on shipping. It's awesome! Get discounts on shipping for a nickel a label.... No hidden fees, no B.S. Truly a great app.

Just Max Fitness Nutrition
Stany Zjednoczone
Ponad 6 lat korzystania z aplikacji
27 listopad 2017

We absolutely love how Shippo simplifies our shipping process. This is one of our most important apps. Customer service is amazing. Definitely recommend Shippo!

Water Gallery Worldwide
Stany Zjednoczone
Ponad 6 lat korzystania z aplikacji
17 luty 2021

TERRIBLE SERVICE, CRASHES OFTEN AND WON'T VALUE YOU.
I never write bad reviews, only good, especiallyyyy as a business owner myself. I had been with this company for years and come to find out with their "signature box" for signature at delivery only has the option for a direct signature and not a simple task to do an indirect signature. This would save us over $5 per shipment. We were using this service for years and overpaying on shipments $5 each time. Can you image the savings we could have passed along to our customers over 6 years and thousands of shipments? The best part is that under their shipping services to "sell you" it lists indirect signature. This is something Ship Station and their other competitors offer EASILY, so check those out to save on signature options ;) They informed me that this indirect option is only available through their API system and not web based. This means that you need to have programming experience to do it. I asked if they can do it for me to help (I have been a customer for MANY years) and they informed me they won't and that I can hire someone. Their response: If you have the programming resources, you can certainly setup API for your Shippo account. Are you joking? You can't even help someone who has given you business for many years? Well, now I am moving my business over to ship station since they have this already integrated in their system and all I have to do is click a button and it's done. PS agree with the others your new interface is terrible. They will not value you as a customer or go any extra length to help with a need if you have one.

Bikini Crush Swimwear
Stany Zjednoczone
Około 6 lat korzystania z aplikacji
Shippo odpowiedział(a) 17 luty 2021

Hello,

Thank you for your feedback and we apologize we're unable to implement your API for you. We do value our customers and we are very sorry to hear you are not satisfied with the service you received.

Hopefully, we can clarify a bit further. This does take a software engineer to develop and our team does not offer these services. All customers who are implemented with the Shippo API have developed the integration themselves, or, have paid a software engineer to do so.

We will pass your feedback along to our teams about the indirect signature option and we are very sorry we don't offer this through the UI at this time.

We hate to hear we're losing you as a Shippo customer. If there is anything else we can do to keep you onboard, please don't hesitate to let us know.

Thank you,
Shippo Support

Edytowano 9 wrzesień 2020

The bugs are aplenty. The ship date for orders gets stuck on a previous date (random date is chosen) when going to print labels. You have to manually change it each time. When you create an order, it disappears. You have to go back in to the order page, find the order, and then print the label. Annoying extra steps that shouldn't be there when paying a premium for the app. They refuse to fix any of these issues. I have switched to another shipping app.

3 Pooches Collars
Stany Zjednoczone
Około 6 lat korzystania z aplikacji
Shippo odpowiedział(a) 11 wrzesień 2020

Hello,

Thank you for providing this feedback about Shippo. We apologize for the experience you've had and we are working to look into these issues from our side.

We have escalated your information to our engineering teams and we will follow-up with you once they've found a resolution.

Thank you,
Shippo Support