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Very pleasant experience with customer support. I use the app a lot for international and domestic shipments. Had to process a refund for some labels after some errors. I went ahead and wrote an email to customer support and they got the issue resolved within less than 24hrs. Will definitely keep using the app!
Thanks for your fast response, Rebekah!
Very easy to set-up and use. Saves us money and time. Love it.
Great and fast services! Great Rates! I Had a little issue setting up my orders and Adam S. was there to help. Thank you very much!
It took a little while to get it going and a bit of back& forth with the app developers but we got it working and it's working well with Canada Post. It works with my Canada Post contract account. Worth the persistence, but it wasn't working at first and that pretty frustrating.
I don't recommend this app if you are thinking to automate the returns process. We spent over $2000 on the unmanifest articles because they are not able to pass the article details. I have given 2 months to fix the issue but they couldn't, now I need to accept the loss and find something else.
Hi there,
Thank you for leaving this feedback. We are here to help in any way we can and apologize for any frustration surrounding manifests. Our Senior Lead, LeKea, has reached out to further assist.
Excellent app, allows for mass shipments and significantly reduces time!
Works great! Love that I can get a scan sheet for my post office by using this app for printing Shopify & Amazon orders. I had an issue with my account not working for some odd reason. Customer service took care of it right away!
I have enjoyed using this app to help with creating return labels for customers. Recently, I had an issue and contacted the support team and they responded very quickly (within a few hours) and they were able to help with different suggestions which ultimately helped me solve the issue at hand! I'd definitely give this app a shot if you're looking for a way to manually create return labels to send to your customers.
We cut our shipping times down by 75%. This app has been incredible and worth every penny...which helps too that it's only pennies per label and not a significant monthly fee. (I'd recommend getting 1/2 sheet shipping labels to use along with it.)
Shippo really made shipping orders with my website seamless. Having to type in every address from every order was tedious so being able to connect the two really saves me time.