Avaliações (551)

Classificação geral
4
Número por nível de avaliação
  • 76% das avaliações são de 5 estrelas
  • 5% das avaliações são de 4 estrelas
  • 3% das avaliações são de 3 estrelas
  • 2% das avaliações são de 2 estrelas
  • 13% das avaliações são de 1 estrelas
17 de julho de 2016

Shippo is great. But for my store, it hasn't provided me with any extra added benefits over Shopify.

Soccerware Co
Estados Unidos
5 meses usando o app
20 de abril de 2021

The app does what it's supposed to and I've had no issue with it overall. What I am unhappy with is that it's supposed to be "free" with 0.5c charged per label which is absolutely false. If you have an account with FedEx and based in Canada, you will be charged an arm and a leg for printing labels through Shippo, which sucks when you're a small business just starting out. Tried to get in touch with customer service to find out what is the % that I am charged for every label, since it's been clearly impossible to predict how much I will be charged *before* I buy the label. I was put on "hold" for 40 minutes after which I got an email telling me that the customer representative "had to run"... and the person taking over didn't even bother actually helping me out. Needless to say, I am not impressed.

Lalou Jewelry
Canadá
6 meses usando o app
Shippo deixou uma resposta 28 de abril de 2021

Hello,

Thank you for your feedback and bringing this issue to our attention. We sincerely apologize for the experience here! It looks like there was a disconnect but another team member jumped in to take over the chat. Again, we do apologize for any disconnect here. This situation has been reviewed with our team to ensure our customers are never made to feel like they are left hanging.

With that said, at this time, our FedEx Referral Program is for US based customers. We will definitely take this feedback to our team to ensure we incorporate any FedEx options made available to us for Canada based customers when possible.

Thank you, again, for your time!

Data de edição: 15 de março de 2016

It seems like we live in a instant world nowadays. There's just no time and because of that pressure, we need answers quickly. Well, I found myself in that place the other day using Shippo. Being new to use Shippo, I had a question, but I was concerned as I thought, I will have to wait for sure for at least 24 hours before someone answers me. What should I do? I used the chat and to my surpirse, I got an answer within minutes. Then I had another question and again another answer. Each one of my questions were answered promptly which provided the needed help. I would definitely recommend Shippo. I have easily created labels and so much of the work is done for you which just makes our job easier. And regarding the pricing, again pleasantly surprised. A+ to Shippo. Thank you for your help.

Prestons Insect Farm
Estados Unidos
6 dias usando o app
7 de julho de 2021

I have done price comparison on another app and USPS for over 20 + shipments. Most of the time the price is the same. Wish there really was a discount.

EmGe Naturals
Estados Unidos
5 meses usando o app
17 de julho de 2022

i delete the app and after 3 week they take me money from my bank account ...... this is like someone stolen you !!!!

strano
Grécia
3 meses usando o app
Shippo deixou uma resposta 26 de julho de 2022

Hello,

Thank you for leaving this feedback about Shippo and we're very sorry to hear about the billing confusion you encountered.

We would love a chance to speak with you further about the charges you received so we can explain what happened, and investigate them further for you.

Please reach out to our Support Team M-F from 9 AM-5 PM via our live chat and phone options, or through email by emailing support@goshippo.com. To access all of these options, just log in to your Shippo account and click on the "Help" button.

Thank you,
Shippo Support

19 de março de 2018

Customer service sucks! If you have no issues with integration, then good on you. As soon as you have an issue, you'll realize how unorganized this company is. No one has actually given me a fix as to why suddenly my carrier settings aren't corresponding any more, and they clearly have no interest in getting back to their customers in a timely fashion.

Brew Innovations
Canadá
3 meses usando o app
5 de junho de 2016

This app is a must have for anyone who ships. So simple to set up, literally no instructions required from install to printing labels. Effective, efficient, smooth, and affordable as it gets, I'd recommend this app to anyone who wants a simple shipping process with no B.S.

Visceralantagonism
Estados Unidos
6 dias usando o app
Data de edição: 2 de julho de 2017

This is the second store that I've installed Shippo on. Easy to use, integrates perfectly. So budget-friendly if you're just looking for invoices and labels. I can't speak for all of the shipping options, but USPS fulfillment works perfectly.

The Foodnited States
Estados Unidos
6 dias usando o app
3 de fevereiro de 2016

Compared to Etsy integrated shipping and paypal shipping labels these guys do not offer Light Packet as an option. I use mostly Light and Small packet for all of my shipping needs so this is a big issue for me. Other than that pretty seemless integration and comparable prices to everywhere else I used for shipping service.
Not having Light packet for Canada Post.... a big, big issue for me.

Antidote Skin Care Company
Canadá
5 meses usando o app
28 de junho de 2014

Great, if you're managing a single store. Managing multiple stores with this app doesn't work well at the moment (6-28-14)

manycases.com
Estados Unidos
4 meses usando o app